Review Time
I have a large install with the Wunda (over floor) underfloor heating and I'm loving it.I have three manifolds over three floors with three looped controllers and 12 wireless thermostats.Its coupled to a heat pump and my house has never been more comfortable.After 2 years one of the controllers failed (could not pair the thermostats on that floor)Sent a message on Sunday to support and Monday morning received diagnostic instructions. This did not solve the issue so I reported back. Although this was installed through an installation company, Wunda support had no hesitation in helping me and immediately shipped replacement free of charge next day delivery.I replaced it myself and was up and running all within 48 hours which is appreciated given its winter. (only do this if you know what you are doing with electricity)From the start their support was amazing and wholly focused on helping resolve the issue as fast as they could.It's not when you first buy, but when you first need help that you know you have the right company.100% recommended!
I haven't done the installation yet but customer service during design has been fantastic. Amelia was super helpful and patiently answered all my questions. The system itself (if it works!) seems great value and I'm so happy we could manage to do underfloor heating when we have very low ceilings and couldn't afford to raise the floor much.
I have a large install with the Wunda (over floor) underfloor heating and I'm loving it.I have three manifolds over three floors with three looped controllers and 12 wireless thermostats.Its coupled to a heat pump and my house has never been more comfortable.After 2 years one of the controllers failed (could not pair the thermostats on that floor)Sent a message on Sunday to support and Monday morning received diagnostic instructions. This did not solve the issue so I reported back. Although this was installed through an installation company, Wunda support had no hesitation in helping me and immediately shipped replacement free of charge next day delivery.I replaced it myself and was up and running all within 48 hours which is appreciated given its winter. (only do this if you know what you are doing with electricity)From the start their support was amazing and wholly focused on helping resolve the issue as fast as they could.It's not when you first buy, but when you first need help that you know you have the right company.100% recommended!
I haven't done the installation yet but customer service during design has been fantastic. Amelia was super helpful and patiently answered all my questions. The system itself (if it works!) seems great value and I'm so happy we could manage to do underfloor heating when we have very low ceilings and couldn't afford to raise the floor much.
Alex went the extra mile to investigate when my faulty part was originally purchased (without much information from me) to see if it was still under warranty.The part was then dispatched promptly so my heating is up and running within 24 hours.Great customer service!
I have used wunda for as long as I can remember for the following reasons;Price and quality are top notchOn the rare occasion there is a problem there is someone on the end of the phone to help sort it out And the main one for me is the customer service !!! All the people there are pleasant and knowledgeable but I must give a special mention to Emily just 💯 fabulous!!!Brian Brown
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Wunda Group, designing and delivering award winning underfloor heating for over 15 years.
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