Review Time
Alex went the extra mile to investigate when my faulty part was originally purchased (without much information from me) to see if it was still under warranty.The part was then dispatched promptly so my heating is up and running within 24 hours.Great customer service!
I have used wunda for as long as I can remember for the following reasons;Price and quality are top notchOn the rare occasion there is a problem there is someone on the end of the phone to help sort it out And the main one for me is the customer service !!! All the people there are pleasant and knowledgeable but I must give a special mention to Emily just 💯 fabulous!!!Brian Brown
Great company to use for all our heating solutions. From underfloor to heating thermostats. If there is ever small problem or I have a misunderstanding of one of Thier products tech support is always answer promptly and are extremely helpful. Spoke with Shareen today and delt with the problem quickly. I would recommend wunda to anyone who is looking for the best heating products the market has to offer.
Great company to use for all our heating solutions. From underfloor to heating thermostats. If there is ever small problem or I have a misunderstanding of one of Thier products tech support is always answer promptly and are extremely helpful. Spoke with Shareen today and delt with the problem quickly. I would recommend wunda to anyone who is looking for the best heating products the market has to offer.
We first purchased the Wunda Underfloor Heating System 6 years previously when we had a new kitchen and utility room installation. The system was fitted in these two spaces only and we purchased a large manifold with additional ports just in case we decided to add more Underfloor Heating across the rest of the ground floor. Recently we started a new project and renovations and decided to add Underfloor Heating across our entire ground floor space. I contacted Wunda in the hope that I could speak with the lovely Emily. Emily oversaw my phase 1 project. I was very pleased to learn that she was still at Wunda group and went about discussing phase 2 with her. Emily was her usual Wunda-ful self, full of advice and guidance so I could start the process of having phase 2 designed by their in-house team. Emily provided regular updates on the pipe design, costings and new technology for controlling different zones across the ground floor. Emily was very patient with me even though I asked her to change our final design 2 or 3 times by adding more rooms into the equation. This was no bother for Wunda as they appreciate the fluid nature when home renovations are afoot. Anyway I have just concluded our order and received prompt pallet delivery of all the materials to complete phase 2. Would highly recommend Wunda Group as a whole as all of the team I have spoken to within the various departments have always been great and understand that there is often a gap in technical knowledge from a consumer. However, they recognise this and advise and support accordingly. Thank you all at Team Wunda!!!
We first purchased the Wunda Underfloor Heating System 6 years previously when we had a new kitchen and utility room installation. The system was fitted in these two spaces only and we purchased a large manifold with additional ports just in case we decided to add more Underfloor Heating across the rest of the ground floor. Recently we started a new project and renovations and decided to add Underfloor Heating across our entire ground floor space. I contacted Wunda in the hope that I could speak with the lovely Emily. Emily oversaw my phase 1 project. I was very pleased to learn that she was still at Wunda group and went about discussing phase 2 with her. Emily was her usual Wunda-ful self, full of advice and guidance so I could start the process of having phase 2 designed by their in-house team. Emily provided regular updates on the pipe design, costings and new technology for controlling different zones across the ground floor. Emily was very patient with me even though I asked her to change our final design 2 or 3 times by adding more rooms into the equation. This was no bother for Wunda as they appreciate the fluid nature when home renovations are afoot. Anyway I have just concluded our order and received prompt pallet delivery of all the materials to complete phase 2. Would highly recommend Wunda Group as a whole as all of the team I have spoken to within the various departments have always been great and understand that there is often a gap in technical knowledge from a consumer. However, they recognise this and advise and support accordingly. Thank you all at Team Wunda!!!
I chose Wunda to supply my underfloor heating 4 years ago. I spoke to many other companies at the home building and renovation show but felt that Wunda were not only the best product but also have superior support.I’ve had need to contact Wunda several times when I’ve added a new room to the manifold. On each occasion. I’ve had expert technical advice (6 days a week), immense patience and professionalism when I asked them to explain it again and come up with an order for the this I needed to purchase .I love the easy to use app that can set programs for each room at different times and temperatures to suit my usage of the home. My house is warmer than most yet my bills are much lower. I’m so pleased I selected Wunda . They really are the best product on the market and the support is second to none
I chose Wunda to supply my underfloor heating 4 years ago. I spoke to many other companies at the home building and renovation show but felt that Wunda were not only the best product but also have superior support.I’ve had need to contact Wunda several times when I’ve added a new room to the manifold. On each occasion. I’ve had expert technical advice (6 days a week), immense patience and professionalism when I asked them to explain it again and come up with an order for the this I needed to purchase .I love the easy to use app that can set programs for each room at different times and temperatures to suit my usage of the home. My house is warmer than most yet my bills are much lower. I’m so pleased I selected Wunda . They really are the best product on the market and the support is second to none
Customer Service and delivery are excellent.The company has a good user experience. One negative comment is that the polystyrene boards can be better designed. The "clone army" of boards that consist of a combination of loops and transition area, increase the time taken to lay down the boards if your room is not square. A faster lay down would be achieved if separate boards were provided for transition areas and various loop boards containing 1, 2, 3 .. up to 8 loops. Cutting those current boards for odd shaped rooms is very time consuming.On the plus side, the polystyrene is an excellent insulator and provide for the most cost effective insulation solution. The Wunda thinner boards provided me with a solution which would have made installation using rival systems impossible. Another negative comment is the myriad of information available online. You have to spend some considerable time sifting on the web site for the relevant fact sheets and manuals. It would be helpful if the list of links to relevant manuals for each component could be put in a table entry in the bill of materials. If I was starting this again, I would spend a few moments with a Tech Support representative to get a list of links to the relevant literature. Top marks go to the Technical Support team. Very knowledgable. Good availability. No quibbles about replacements if a component is evaluated to be faulty or incorrect. Outstanding.
Customer Service and delivery are excellent.The company has a good user experience. One negative comment is that the polystyrene boards can be better designed. The "clone army" of boards that consist of a combination of loops and transition area, increase the time taken to lay down the boards if your room is not square. A faster lay down would be achieved if separate boards were provided for transition areas and various loop boards containing 1, 2, 3 .. up to 8 loops. Cutting those current boards for odd shaped rooms is very time consuming.On the plus side, the polystyrene is an excellent insulator and provide for the most cost effective insulation solution. The Wunda thinner boards provided me with a solution which would have made installation using rival systems impossible. Another negative comment is the myriad of information available online. You have to spend some considerable time sifting on the web site for the relevant fact sheets and manuals. It would be helpful if the list of links to relevant manuals for each component could be put in a table entry in the bill of materials. If I was starting this again, I would spend a few moments with a Tech Support representative to get a list of links to the relevant literature. Top marks go to the Technical Support team. Very knowledgable. Good availability. No quibbles about replacements if a component is evaluated to be faulty or incorrect. Outstanding.
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Wunda Group, designing and delivering award winning underfloor heating for over 15 years.
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