wundagroup.com

4.8
4.8 Based on 299 reviews

Wunda Group, designing and delivering award winning underfloor heating for over 15 years....

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Average Rating

4.8

/
5

299 Reviews

5 Star
93%
4 Star
3%
3 Star
1%
2 Star
1%
1 Star
2%

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Bob Powell
Customer support

Every time I have been in contact with the customer services (mainly technical) they have been nothing but helpful with my queries.

5
Date of experience: Oct 07, 2024
Chance
Two DIY installs so far

I've installed two underfloor heating systems from Wunda, both DIY, one using between joist panels, and one using over floor panels. Experience with the sales and technical team has been superb. They helped with all my questions and helped me remotely configure some of the smart heating settings where I was combining wet underfloor heating with smart TRV radiator valves. The only difficulty I had on both occasions was connecting 22mm flow and return pipes to the manifold as it doesn't come with and connectors or sealing washers for this. Highly recommend, will certainly use them again in the future.

5
Date of experience: Oct 01, 2024
Two DIY installs so far

I've installed two underfloor heating systems from Wunda, both DIY, one using between joist panels, and one using over floor panels. Experience with the sales and technical team has been superb. They helped with all my questions and helped me remotely configure some of the smart heating settings where I was combining wet underfloor heating with smart TRV radiator valves. The only difficulty I had on both occasions was connecting 22mm flow and return pipes to the manifold as it doesn't come with and connectors or sealing washers for this. Highly recommend, will certainly use them again in the future.

5
Date of experience: Oct 01, 2024
prisixix47
Really great experience dealing with…

Really great experience dealing with Wunda. I decided to use Wunda as their customer support seemed to have good reviews and they can be contacted 6 days a week. As I was fitting it my self, I thought this would be useful. As it turned out it really did come in handy as I had quite a few questions throughout the installation. They were always quick to reply and really helpful. I can’t fault the service. It’s how all companies should be. Thank you

5
Date of experience: Oct 01, 2024
Bridget Cooper
Bloomin Wunda-ful

I primarily chose Wunda based on my research on their quality product, but also support. I'm a bit of a picky customer :-) - i changed my order options multiple times, and Wunda worked with me to adapt to best fit my needs providing what i needed with the relevant flooring diagram. When it come to fitting, it was a little challenging for the electrician and plumber who i don't think had much experience with UFH. I must have gone back and forth to Wunda 20+ times and they were amazing and the key contributor in getting the flooring all wired correctly. Thank you, you are wundaful :)

5
Date of experience: Oct 01, 2024
survivals198841
Samantha and Wunda Team

Samantha ! You were great . Samantha was our manager and is very knowledgeable . What ever I asked Samantha was on the ball and had the answer to hand . Her product knowledge is very good . Always able to contact her fairly quickly . A rarity these days . She filled me in on facts on underfloor heating that will help in the future . I tried a couple of other companies but only got half the answer as they didn’t know their product .A heating engineer recommended wunda and never looked back .On lifting my floor found my joists went the opposite way . Samantha came up with new diagram quicker than she expected . Great ! Thank you very much . The despatch and delivery were brill . Van driver too was exceptional . I have sold hifi equipment and run a company for all my working life and have experience in customer service and what a customer expects along with couriers etc .This company is a breath of fresh air !!

5
Date of experience: Sep 30, 2024
Jacqui
The product is great easy to DIY all…

The product is great easy to DIY all plans are sent with the delivery. Would be great if they gave you a step by step on how to install the system but I worked it out eventually. Had to get a plumber in to fit it to my combo boiler system as the instructions I guess are generic. Other that those small issues the system is great and the cheapest I found. Side note mine is under porcelain tiles and also laminate floor with an underlay called heat flow. Both working great through the winter. Also have an app to control each ‘zone’.

4
Date of experience: Sep 12, 2024
Jodie C.
The product is great easy to DIY all…

The product is great easy to DIY all plans are sent with the delivery. Would be great if they gave you a step by step on how to install the system but I worked it out eventually. Had to get a plumber in to fit it to my combo boiler system as the instructions I guess are generic. Other that those small issues the system is great and the cheapest I found. Side note mine is under porcelain tiles and also laminate floor with an underlay called heat flow. Both working great through the winter. Also have an app to control each ‘zone’.

4
Date of experience: Sep 12, 2024
Jesse Lewis
Great support from technical team

Great support from technical team. Very smooth transaction, we got what we wanted as per our design there was no fuss to sell additional equipment's / controls etc.. which we did not prefer and they supported our decision although they are designers. Ashish Trivedi

5
Date of experience: Aug 30, 2024
Great support from technical team

Great support from technical team. Very smooth transaction, we got what we wanted as per our design there was no fuss to sell additional equipment's / controls etc.. which we did not prefer and they supported our decision although they are designers. Ashish Trivedi

5
Date of experience: Aug 30, 2024

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