wundagroup.com

4.8
4.8 Based on 299 reviews

Wunda Group, designing and delivering award winning underfloor heating for over 15 years....

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Average Rating

4.8

/
5

299 Reviews

5 Star
93%
4 Star
3%
3 Star
1%
2 Star
1%
1 Star
2%

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Sam Parker
Incredible experience

Absolutely amazed with our recent experience dealing with Emily Andrews and the team at Wunda group. From receipt of our drawings Emily had our installation plan drawn up approved and our new underfloor heating system delivered to our home all this within 2 days. Will definitely be using Wunda and recommending them to clients in the future. Emily was an absolute joy to talk to, polite friendly and professional. A real hassle free experience.

5
Date of experience: Aug 30, 2024
Cody
Do a little bit of research first, to help them design your perfect UFH System

Our advice to anyone considering a Wunda Under Floor Heating system is to spend a little bit of time educating yourself before jumping in with both feet. It's important to know and understand what it is you want and expect from an UFH system. Do you need “zoning” or want “weather compensation”. Is the ability to monitor individual room temperatures necessary in your particular property?You should also know some basic facts about your current boiler. ie. does it have “OpenTherm” and “Heat Modulation” technology? And are you planning to add a heat pump to the system in the future?Unfortunately, we didn’t have any of this information at the point of approaching Wunda to help us design our UFH solution. But this is where our review of Wunda really starts… Once we had installed the system designed for us and began to understand how it worked with our boiler and property layout, we realised that what we had bought and paid for, wasn’t quite what we wanted (this was not Wunda’s fault).So, after a few conversations with Wunda’s Technical Support team (Shout-Out to Luke and Sam!) We were able to simplify and perfect our own, bespoke UFH system. Unfortunately, we also discovered that quite a few of the items we’d bought as part of the original system were no longer required. However, it was without any effort or argument that Joe (Luke and Sam’s Manager) stepped in and agreed to provide a refund on the unused items sold to us. Not many companies would do that for their clients, and I was quite surprised to receive this generous offer. Wunda stuck with us to the very end, to ensure they had a satisfied customer. Even if it meant “un-selling” some of their products. And that’s what elevates a good company, into a great company.We wholeheartedly recommend Wunda – Just do a little bit of your own UFH research first, so they can better design the right solution for you and your property.

5
Date of experience: Aug 29, 2024
GR86
Brilliant Fast Support

Needed some spare circuit board plastic screws. They aren't for sale separately but the team managed to find some and sent them to me free of charge. OUTSTANDING!

5
Date of experience: Aug 19, 2024
Andrée
Outstanding technical support

Outstanding technical support from Luke and the smart controls team: patient, clear and happy to answer my stupid questions

5
Date of experience: Aug 02, 2024
Elle B.
Outstanding technical support

Outstanding technical support from Luke and the smart controls team: patient, clear and happy to answer my stupid questions

5
Date of experience: Aug 02, 2024
Clark Sanders
Brilliant

My plumber, although the ultimate professional needed help getting all the components communicating with each other and wunda tech group remotely sorted it. They are always quick to respond and I would recommend that anyone going to the expense of ufh use one they know can offer brilliant after sale care

5
Date of experience: Aug 02, 2024
ludo10156
A great value for money

A great value for money. Received help all the way from the initial consultation, design of pipe layout to guiding the Gas Engineer for final connection to the boiler. Would certainly recommend to all novice home owners who are thinking about UFH but don't know where to start.

5
Date of experience: Aug 01, 2024
GT44
A great value for money

A great value for money. Received help all the way from the initial consultation, design of pipe layout to guiding the Gas Engineer for final connection to the boiler. Would certainly recommend to all novice home owners who are thinking about UFH but don't know where to start.

5
Date of experience: Aug 01, 2024
Janie Scott
3rd system I have installed over…

3rd system I have installed over 18months really good quality excellent price Called technical today to help configure the wireless roomstats explained clearly and very helpful and 3 staff programmed in less than 5minsI will definitely be using again

5
Date of experience: Jul 27, 2024
Georgia F.
3rd system I have installed over…

3rd system I have installed over 18months really good quality excellent price Called technical today to help configure the wireless roomstats explained clearly and very helpful and 3 staff programmed in less than 5minsI will definitely be using again

5
Date of experience: Jul 27, 2024

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