Review Time
Just bought a new wybot pool cleaner in Australia. The user guide tells me to download the app in order to set the cleaning cycles- but using their link, the app cannot download as says my iPhone needs version 17.0- which hasn’t been released yet. So I’m stuck with a Wybot that starts cleaning my walls when all I want is the pool floor
I have the surface skimmer wybot. It's junk don't buy there's no customer support at all. I would highly recommend not buying anything from this company before you buy try talking to the customer service and you'll find out all about this company . I've never seen so many negative reviews on this company
They advertised a C1 Pro for $469.99 and offered $100 "upgrade" coupon if you took a picture of your old robot that you were replacing. So the C1 Pro would cost $449.99 plus tax.I received 2 charges 1 minute apart. The first for $626.39 and a minute later for $620.98. Total charges of $1,246.98!I immediately contacted them through their support form on their website. An hour later was contacted via email and started an in depth email chains chat with a "William" who claims at first that it was taxes and then agreed that their was a pro lem and "his team" would look into it and either refund the difference or cancel the order and refund the amount in it's entirety. Never herd back from him again, even after multiple email attempts.I searched and found a phone number to call and when answered (of course by a machine) I waited on hold for a few minutes to get a recorded message stating that no one could answer my call and to send them an email. After seven attempts Chris finally did answer the phone, looked up the order and admitted to being the 2 charges. She apologized and said that all she could do was file a dispute and someone would email me with a determination. I am still waiting and still out of $1,246.98 for a $450 robot that I will never get!!Steer clear of this company!!!
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WYBOT is a trailblazer in cordless robotic pool cleaning, redefining the way people experience pool care. With 20 years of innovation, we lead the industry by delivering intelligent, fully automated solutions—from underwater AI vision to solar-powered wireless charging. Our mission is rooted in disruption, empowerment, and accomplishment—creating products that simplify life and bring joy. WYBOT isn’t just about clean pools—it’s about smarter living.See more
