Review Time
I ordered my NS Sport pole and was struggling with placing the pole so it wouldn't move. After reaching out to customer service, I received PHENOMENAL help from the amazing Roxanne! She was extremely patient and even demonstrated with her own pole the steps I was missing. She followed up and made sure that I was able to correctly (and safely) assemble the pole. Thanks to her I can finally practice again! :)
Roxanne was extremely helpful! I was able to send a video of the issue, and she quickly sent a video back showing me what I was doing wrong and how to fix. It was a very easy fix!! I love my new x pole light and am so happy the customer service is so great. Thank you again Roxanne!!
I’ve been a customer since 2013 and had some compatibility questions. Roxanne responded to me promptly and presented me with clear options. Not only does this company have the highest quality product in the industry but service to match. I will be asking for Roxanne by name in the future.
Roxanne was a dream to work with. Her honesty and great advice really made me feel like the company truly cared for my well being as well as the communities. Answered all my questions and got back to me in a timely manor. I love my XStage and I will continue to be a costumer in future years to come. Thank you so much! X Gemma Lux
I Would Just Like To Start By Saying Best Customer Service EVER !! I Really Appreciate All The Assistants That Carolina Stone Gave Me. She Has Such A Positive Attitude & Very Easy To Talk To !! She Truly Knows How To Make This Process Easy !! I Definitely Will Be Buying From Here Again Because Of Her !!Thank You Soooo Much <3<3
I’ve been saving up for a while to get a XPERT pole, working weekends and nights at a second job for a month to save up money for it!But I realized, my ceiling wouldn’t fit the standard pole! I was 2 inches too short for the standard set, and I was devastated! I didn’t want any other pole, it has to be an a xpole!I reached out to customer service, hoping they might be able to special make it, or even shave the two extra inches off! I was desperate for a solution!Roxanne became my guardian angel, and thanks for her advice on purchasing an extension and swapping it out with part of the standard set, I would be able to use the pole for my ceiling!!! I can’t tell you the relief at learning that, I ordered it moments after!!!Soon my hot pink, powder coat, 45 mm pole will arrive and come home to me and I can finally dance my heart out!!! ❤️ Thankyou Roxanne, you really made my day and i appreciate your help!!!ITS PINK!!!!!!! AHHHH!!! How great is that?!?!
Ordered from here a few times. Only one thing has ever arrived on time (not after a couple of months delay for which they give you no warning when you order, even if they don't have items in stock at time of order). My most recent order has arrived looking worn, used and second-hand, even though it cost over £80 and took over two months to arrive. They're incredibly unapologetic, choosing the tone of 'good luck finding it elsewhere' rather than 'sorry for the inconvenience'. Now I have all the bits I need for the frame I originally bought, I will absolutely never be ordering from there again.
One of the legs on my new A-frame was defective. When I emailed to get help with a replacement Roxanne Harvey responded so quickly and kindly! She got straight to the business of helping me out. After a short email exchange she had my replacement leg on its way! I'm really looking forward to getting on the rig! Thank you again for your help Roxanne! X-pole is super lucky to have you!
I called customer support on Monday and spoke with Roxanne Harvey who was super sweet and helpful with my concern ( my sport pole 125 mm joint would not expand or contract) and didn’t hesitate to offer various solutions ( such spraying it with WD-40 ) and made sure I knew to reach back out if they did not work so she could assist me further. She checked in again on Wednesday and her solution had worked! So happy with this experience.
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