Review Time
3 months to get the pole delivered, wrong extension. Tried to get the correct one. Lara bounced me for a week, email after email, always ready with a new, baseless excuse as to why they couldn't ship. First it's UPS, even if there are no updates mentioning issues. Then it's customs, yet they can dispatch the pole, it's just the extension that can't be shipped. Then it's COVID, even if collection would take place according to governmental guidelines. Still can't use the pole we bought, have to wait until July for them to sort an imaginary issue: a total of 6 months. I basically want to give them money they don't want to take. Bad business, terrible customer service. Cannot recommend, don't make my mistake. Get your pole from an actual business.
This review is solely based on the amazing help I received from Roxanne Harvey. This was my first ever pole purchase so I had called ahead and she gave me such insight on things to consider before deciding on a pole. I had previously emailed customer service before the call because it was the weekend. Roxanne actually ended up receiving the email afterwards and I told her which pole I ended up ordering and she was so sweet and reminded me that the pole I chose would not work either do to my allergy. She left her number and I was quickly able to give her a call and resolve the issue with no headaches. She made me so much more excited and confident in my purchase. If I ever have any other questions moving forward I know I can reach out to her for direction. Thank you so much, outstanding customer service!
I am absolutely delighted with my recent purchase - the Xpole Sport (NS) - not only has the product exceeded my expectations, but the customer service I received along the way has been above and beyond. The clear and responsive communication from Carolina was incredible from start to finish - I have every confidence in my product and this brand and will be recommending!
Roxanne went above and beyond with helping me both trouble shoot my pole installation as well as walk me through the remainder of the installation even after the problem was solved. She was superb and I’m so happy my pole is properly installed thanks to all of her help.
I recently received email X-Pole customer service from Roxanne Harvey, who was absolutely wonderful. She answered my emails promptly, politely, and helpfully, even though I think the questions I was asking were kind of repetitive and annoying (again, my opinion, not hers!). Moreover, she went above and beyond to reach out to me of her own accord once a product I wanted came back in stock, just to make sure that I didn't miss out. This is incredible customer service, and I hope X-Pole knows how lucky they are to have an employee like her.(I haven't actually received my purchase yet, so I can't rate that, but X-Pole gets 5/5 stars for customer service!)
Roxanne really exemplifies good customer service! I ordered an X-Pole pro and eagerly awaited it but the delivery service lost it. I was at the end of my rope after weeks chasing this package when I reached out to X-Pole directly; Roxanne got a replacement pole sent to a location where I could go and pick it up in no time. She never made me feel like it was a lost cause or like I had to just accept that my money and pole were just gone. She even sent me a goodie bag for my trouble. Way to go!!!
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