Review Time
I don't normally write reviews, but I recently bought an A-frame from X-Pole UK and was really impressed. The frame itself came super quick and when part of my order (extended top bar) wasn't in stock they got in touch straight away to offer me a number of options. I've since decided I don't need the extended top bar and again the customer service has been amazing and they refunded it really quickly with no problems at all. Overall really happy!
I ordered a powder coated pole in 2018, I was very excited about the new grip because I am a pole instructor with hyperhidrosis. Recently, a large chip came out of the finish and the pole was very rusted underneath. This seemed very abnormal to me, I reached out to XPOLE and (even with the 20 day potential email delay) I heard back from Melissa Mares within a week. I sent her my order number and a photo of the chipped area, she has already arranged for a replacement A pole to be sent to me by the end of the week. I am SO thrilled by this customer service, I plan to share the news on my social media and continue to represent for Xpole. Sincerest thank you. Paige
I anticipated my order to ship at the end of the month, per the website announcement. Yesterday I received an email that my order processed and was going to be shipping soon. I wanted to verify this, as I need to make delivery arrangements. Not only did Caroline handle my inquiry politely and professionally, she assured me that my order was going to be shipping out soon, weeks before I even anticipated it. This was such exciting news and the positive interaction made my day. I am certain I will be in love with this product, but the excellent customer service will definately having me recommending Xpole to others. Thank you!
When I received my pole I was having trouble with an xjoint and my extension pieces. I got in to contact with Roxanne Harvey and she was phenomenal. She took the time to listen to me explain all the problem I was having and didn’t stop assisting until my pole was installed and ready for action. It took two different shipments of parts to find out what went wrong which Roxanne discovered after more phone calls and emails. She made sure the next shipment out was correct and fully functioning. When I realized my pole was not coming together and needed new parts I was stressed thinking xpole might not help me out and I would have to order new pieces. But they exceeded my expectations and now I have the most fun with my xpole. All thanks to Roxanne who I can not thank enough!
So, my boyfriend got me and xpole for Christmas and we set it up. Unfortunately the B pole got stuck and wasn’t able to fix it. I was so disappointed I can’t get a hold of anyone on weekends because I work on weekdays. I lost hope until Roxanne answered me help me fix my problem. She was so nice and patient. I never had customer service this exemplary before. She was very informative and even went above and beyond to resolve my problem. I’m so happy that my problem was addressed with no hesitation. Taking an off on a Monday was worth it to fix my problem. Thank you!
I love my fitness/dance pole. My initial purchase I had an issue with the pole expanding to fit my ceiling after putting it together. I contacted X-Pole, Roxanne assisted me in trying to resolve the issue, I was sent a new A-pole with adjuster base and it was perfect! Overall my experience was great. Delivery time for both the initial purchase and replacement, customer service and response time. I am completely satisfied and highly recommend X-Pole US.
Roxanne’s customer service was fantastic! We kept playing phone tag due to my work schedule, and ultimately she sent me a detailed email with links that addressed all the possible answers to my questions, and explained the various options clearly and succinctly. Then, when I placed the order for the extension piece I need, a banner notified me of a possible shipping delay and estimated arrival time for me. It helped realistically set my expectations and kept me feeling informed. Great service all around!
Carolina Stone was the sweetest, kindest representative I have spoken with in a long time. She promptly fixed my issue (even though it was tricky) and made me feel as though I had valid concerns. I honestly wish I could give her 10+ stars.
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