Review Time
I haven't tried the products themselves yet but after the delivery service I went through I am not even looking forward to.First of all I never received the first box I ordered so I contacted Daye after which they advised me they sent a replacement box. Then, I did receive a parcel from Evri claiming to be from Daye but instead I received a pair of shoes that I never even ordered which got me completely confused?!After I raised this Daye told me they sent yet another replacement box, but this time Royal Mail diverted the delivery and left me a letter saying I have to pay £5 postage for me to receive my delivery as Daye did not cover the cost of that.So, I reluctantly paid the £5 which is truly unacceptable as Daye should cover this cost and even if they don't, they could've informed me of the delivery fee. It was a really unpleasant surprise.Finally, I do receive my box, BUT I am MISSING ITEMS. I ordered tampons and pads but received tampons only.Very terrible delivery service but I must say the Daye team were trying their best in being helpful and made sure to compensate with replacement boxes and refunds/credits. I do appreciate their attention to the issues I went through.Note: I eventually did receive the missing items which I was happy about.
If you’re looking to get timely results, I recommend using a different company. My first test was declined, without reason (I’m thinking it’s because the shipping took too long). I was told that I could request a new test sent out for free, but when I clicked the link to do so they were going to charge me $5. Luckily, after contacting customer service they waived the fee. The second test took over ten days to arrive at the lab with the USPS label provided. After treatment, I sent a third test in, this time Daye provided me with a FedEx Ground label to rush the sample. Well, the FedEx label wasn’t any better, as it took six days to get to the lab. My sample has now been in the lab for nine days with no results. I am not sure I trust the accuracy of the results for how long the same sits before it is tested, and I’m not impressed with the length of time it takes to complete the process from start to finish.
I love this brand! The products are high quality, beautifully designed, and always arrive quickly in clever packaging. I’ve subscribed twice for the quarterly plan because it makes self-care so easy and enjoyable. It feels amazing to look after myself with products I can fully trust.
I had a consultation with the experts through their brand but felt there was a lot of pressure to get the test kits for the consultation to be useful, which I got for free from the sexual health clinics. The products look good though, but again I bought cheaper from elsewhere (optibac) which had more evidential research displayed.
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