Review Time
I wasn't sure what to expect when I first started with Zopa, however my experience has been really good and comparable to a bank that has consistently high cutomer service ratings. Even when I needed to speak with someone the process was easy they were patient and really helpful. I would recommend Zopa as not only have I nothing to complain about my experience has been overwhelmingly positive which these days is unusual and to be highly valued.
Excellent easy to use website when Excellent professional and friendly service when making a loan application with a reply within the identified time frame. The follow up phone call from Zopa was both professional and friendly the young lady going on to explain the next step in depth. Would certainly be more than happy to recommend Zopa to family and friends.
Zopa reported all interest earned in ISA account as taxable to HMRC. They sent letter that I owe tax for last year due to interest. I was surprised, but I could suspect that from my Zopa ISA since I don't have other interest earned. The worst is that I didnt receive any information from Zopa previously about this error, so we know what happened! Only after I cotacted and asked them about, they admitted it is their mistake. They wrongly reported all ISA interests to HMRC as taxable. Mistakes can happen, but Zopa, at least, should inform customers, but they kept silient.
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We’re Zopa, and we want to make money work better for you. With 16 years of tech know-how, customer understanding and money expertise, we've helped hundreds of thousands of people take the stress out of money. We’ve always been unapologetically honest with our customers, and value the same in return. Their feedback helps us shape what we build, so we can provide a bank fit for today, and for the future.
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