zopa.com

4.6
4.6 Based on 798 reviews

We’re Zopa, and we want to make money work better for you. With 16 years of tech know-how, customer understanding and money expertise, we've helped hundreds of thousands of people take the stress out of money. We’ve always been unapologetically honest wit...

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Average Rating

4.6

/
5

798 Reviews

5 Star
85%
4 Star
4%
3 Star
1%
2 Star
2%
1 Star
9%

Filtered Reviews

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Review Time

Janee
Really easy to apply

Really easy to apply. Quick decision and money was in my bank within minutes.

5
Date of experience: Nov 19, 2025
Mrs M Dawson
Great app, great service

I wasn't sure what to expect when I first started with Zopa, however my experience has been really good and comparable to a bank that has consistently high cutomer service ratings. Even when I needed to speak with someone the process was easy they were patient and really helpful. I would recommend Zopa as not only have I nothing to complain about my experience has been overwhelmingly positive which these days is unusual and to be highly valued.

5
Date of experience: Nov 19, 2025
John Phillips
Excellent professional and friendly

Excellent easy to use website when Excellent professional and friendly service when making a loan application with a reply within the identified time frame. The follow up phone call from Zopa was both professional and friendly the young lady going on to explain the next step in depth. Would certainly be more than happy to recommend Zopa to family and friends.

5
Date of experience: Nov 19, 2025
Alison Taylor
Great app to manage your payments

Great app to manage your payments

5
Date of experience: Nov 19, 2025
Brenda carter
Absolutely over the moon…

Absolutely over the moon with this company it was completely aqua free fast and reliable would highly recommend Zoopla,

5
Date of experience: Nov 19, 2025
Richard Chadwick
Easy to use and very helpful

Easy to use and very helpful

5
Date of experience: Nov 19, 2025
kerry green
been with them I month great savings…

been with them I month great savings rate and great communication when needed.

5
Date of experience: Nov 19, 2025
Daniel
They get 5 stars from me BRILLIANT******

I would not hesitate to recommend Zopa.They gave me a loan very quickly, and the process was very easy.Zopa delivered where every other companies dithered.

5
Date of experience: Nov 19, 2025
Antonio Dim
Zopa reported ISA's earned interest to HMRC as taxable

Zopa reported all interest earned in ISA account as taxable to HMRC. They sent letter that I owe tax for last year due to interest. I was surprised, but I could suspect that from my Zopa ISA since I don't have other interest earned. The worst is that I didnt receive any information from Zopa previously about this error, so we know what happened! Only after I cotacted and asked them about, they admitted it is their mistake. They wrongly reported all ISA interests to HMRC as taxable. Mistakes can happen, but Zopa, at least, should inform customers, but they kept silient.

1
Date of experience: Nov 19, 2025
Jack Roberts
Account opening stuck for ages even…

Account opening stuck for ages even after speaking to around 15 people. Took over 2 weeks to get an answer and then told to reapply, when the bonus rate offer had closed. Worst banking experience I’ve had by far.

1
Date of experience: Nov 19, 2025

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Business Details

  • We’re Zopa, and we want to make money work better for you. With 16 years of tech know-how, customer understanding and money expertise, we've helped hundreds of thousands of people take the stress out of money. We’ve always been unapologetically honest with our customers, and value the same in return. Their feedback helps us shape what we build, so we can provide a bank fit for today, and for the future.

    Need some help with one of your products or would like to get hold of our team? Head to https://www.zopa.com/help to find everything you need.See more

  • language https://www.zopa.com

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