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I suffer really bad mental health issues lijd gad u just had over 400 took out my account on phone to you guys sbd all im gettimg is passed about no care in the world this is the message I got I’m really sorry to hear what you’ve been through. I hope you are receiving the support you need.I can see that the relevant team will be in contact regarding your dispute. I’m now going to pass you through to the relevant team so they can assist you further Please know that we are handling this with the utmost care im going to pass you over again SEE ITS DISCRIMINATION TO DISABLED PEOPLE
** update: Zopa message below states they’ve now messaged me - no surprise they haven’t !Tried 4 times to report illness and financial difficulty - just being ignored. Reminded them of legal regulatory rules in dealing with certain illnesses - ignored. Emailed twice to their documents@ email with supporting docs - ignored. Told live chat rep I need to email as have trouble on live chat ( due to illness) but just ignored me and refused to give me a proper email address relative to my illness. Also kept pushing for actual sub-category of illness even though they knew I was struggling.Meanwhile interest keeps going up!!!Will now let them get on with it until I have chance to hand all recorded attempts to give them full details despite their refusal to engage.
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We’re Zopa, and we want to make money work better for you. With 16 years of tech know-how, customer understanding and money expertise, we've helped hundreds of thousands of people take the stress out of money. We’ve always been unapologetically honest with our customers, and value the same in return. Their feedback helps us shape what we build, so we can provide a bank fit for today, and for the future.
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