Review Time
DREADFUL CUSTOMER SERVICE. AVOID AT ALL COSTS!I placed an order for a full set of inks and opted for the 123ink own brand alternative. This was a big mistake. I received 2x Cyan and no Yellow cartridge which 123ink dispatched when I made them aware of the error. Once I had the correct full set, I fitted them to the printer. The Black XL cartridge leaked everywhere and destroyed a brand new shirt. The Yellow cartridge also leaked and the Cyan & Magenta cartridges had no communication with the printer. Again I contacted Customer Service to request a full refund as these items were not of merchantable quality and no good to me. Initially they wanted the order returned with DPD, then they said this wasn't necessary. I had to chase them again and again for the refund to be processed when finally Kain said he had processed it but remained aloof and avoided answering my question on whether it was a full refund. When the refund arrived, it was a partial refund only and now I am eight calls deep with Customer Service and nobody seems interested in making this right. There was one order placed, it should be simple. Refund the order total and stop messing your customers around. I have since purchased genuine HP ink set from eBay cheaper than the price that 123ink offer and I will never shop with these guys again. I find myself completely unable to recommend 123ink and I will tell everyone who will listen and even some who won't about how badly they treat their customers from my experience.What good is Customer Care when they just don't care? 123ink - Do better.
Purchased Logitech mouse recently from 123ink.ie and I'd like to say that I'm very happy with:-Huge range of Quality goods, you can choose from.-Compatible price.-High standards of customer service....Thanks.Highly recommend to others.
Misleading stock information & poor customer practiceI placed (again) an order after the website clearly stated “In stock – Order now, we can ship this today!”, which reasonably implies local stock in Dublin.After ordering, I was informed the day after that the item was actually coming from an EU warehouse (Netherlands) with a 7–10 working day delay, with no prior warning, no transparency, and no apology. Shortly after, the product page wording was changed confirming that the information shown at the time of purchase was misleading.This is not my first issue with this company; it is the second failed order caused by inaccurate stock information. Offering an alternative product is not a solution when customers deliberately choose a specific model.This is a waste of time and a disappointing customer experience. I would not recommend this company based on misleading advertising and lack of accountability.
I selected and paid for my product on the site. I shortly after received a call from a staff member informing the product was not currently in stock and would be about 1 month before it arrived as it was out of stock also in European site. I appreciated being informed abd agreed to wait. The month came around quickly and soon a package arrived at my door. Unfortunately it was clear from the moment it arrived it was not what I had ordered. I then went through a frustrating conversation with customer support who would not accept at first that the wrong product was provided. It took outlining my customer rights to finally conclude they could not provide the product I paid for and the best could be done was a refund. A collection with dad was promptly scheduled and collected without issue. Refund still pending
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