Review Time
Ordered two HP ink cartridges last night, paid €6 for delivery and it stated delivery Wednesday (next day). Got a phone call next morning at 09.15, didn’t answer and they left a voicemail. When I spoke to the person they asked did I want to change my order to their own brand of ink (more cost to me) and what was my printer model. I said I made my choice online last night and thought it would be with me today. I asked was my ordered dispatched, which it wasn’t but he could “push it through”. I told him cancel the order and delete my account. I don’t think it is appropriate for an order I paid for next day delivery, and need, to be withheld until they can see if I can be upsold for more margin for them
Order was "shipped" on Dec 22. DPD says they are still "awaiting parcel". This is my 2nd poor experience with this company. I, for sure, will not use them again.Update 5 Jan: I did contact your customer service directly last week. I received a reply today saying "you requested an update on this parcel " But it seems to me you advertise items "In Stock" with next day delivery. But, I don't believe you have the items in stock and definitely do not "ship the same day" nor do you have next day delivery. I see many reviews here complaining about that.Update Jan 7: Well, my printer did arrive after chasing customer service. However, it arrived withouta UK/Irish plug. Please collect and refund my money.
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