Review Time
This company is a drop shipping business. They buy stuff at other cheap china retailers mark up the price 5 times, promote it on instagram and getting away with charging premium prices for a cheap garbage. Got a pair of boots came in a branded box. Boots were ugly and low quality. I searched a store written on the box turns out identical boots are available for a half price. Emailed their customer service and of course they don't price match. Don't think it is fair to overcharge their customers for cheap garbage unless its a business model. Needless to say first and last order for me.
I’ve purchased multiple items from this company on multiple occasions. I’ve gotten lucky with a few. Unfortunately sometimes you pay a big price for a trendy look made of poor quality materials. A too I bought on sale looked nothing like what was pictured on their website when worn. Because it was “on sale” it could not be returned however if you look now it is full price again (almost double the sale price). When I try to leave a review on their website regarding the poor quality, the review does not get posted but rather you get an email from their customer service offering apologies and a 10% discount. I find that to be a shady practice. People should be able to see the truth about what clients think of their products. Any positive reviews on this site or BBB were likely individuals who received complimentary refunds for defective products and were asked to leave a positive review. Just know you are making a gamble if you buy from 12th tribe. It’s a hit or miss and not worth what they charge.
I do really like the clothing 12th Tribe sells but just know if you do not open...try on...and return within 15 days they will not exchange or refund you. It is their policy....I was actually out of town for 2 weeks so I'm out of luck.
The assistance I received online from the live chat was 10/10! Milly was so incredibly helpful and went above and beyond in helping me order my garments from US to Australia for my bachelorette party. I left everything until the last minute and her help honestly saved me so much stress. Thank you! Can't wait to receive my garments and I will review again
I ordered 3 items that I was pretty excited about. I live in Canada and the items arrived separately and each time I had to pay more shipping fees. One package was $10 extra another was $50. The clothes fit fine and according to size but are so cheaply made, and at prices where you would expect a higher quality item. One pair of pants ripped at the seam, and the other pilled. Both of the pants seem as though the zipper was not put in properly. The sweater pilled as well after one use. Beautiful looking clothes, not worth the price at all!
The item I received is beautiful, but there were two strange elements of the dress. First, the item was very transparent, that was not shown on the online photos. Second, The neck clasp wasn't long enough. I'm 124 lbs and I ordered a size medium. The rest of the dress fit, but not that part. It was a little poorly made. I think they have stunning styles, but the material and make is not great. I am a little nervous to deal with their customer service, but we will see!
The merchandise smelled terrible, I tried to explain that and they said doesn't matter, you need to return on your own dime. So to print the label at home, go to post office and they still take $8 away from you return for printing their label. Waiting over two weeks too for refund, terrible policy especially these days.
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Women's boutique featuring globally inspired jewelry and clothing.
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