Review Time
I hardly ever write reviews, but wanted to let buyers beware that the quality of the pants I received is awful. The pants are extremely thin and see-through, they are already piling in some areas and I haven’t even worn them, and they were $50 (on sale), so I am unable to return them per 12th Tribe’s policies and customer service. I will not be purchasing from this company again.
BEST customer service! Thank you so much to Brenda, Milly, Sheela, Marianne & Jamille for all of their help with exchanges of items via email and also helping me with getting my items in time for Stagecoach! So appreciative of all of their help! Oh and not to forget that the clothing and accessories are so stylish, fun and great quality! Trust me, I’ve ordered enough items from 12th tribe to be able to confidently say all of this!Can’t wait to tag you guys in my Stagecoach outfits! Thanks!
This company was so sweet to work with! They answered all my questions, were polite, never got annoyed, and helped me with my return process! I appreciate all the help so much! Will definitely recommend and work with this company again!!
Purchased a pair of pants that were on sale, not marked final sale, and they showed up and were very poor quality. I tried to process a return and they told me that "sale marked items" are all final sale. So why bother even calling them sale as opposed to final sale? Its deceitful and bad business. Now were out the money and left with a terrible product. Reached out on chat where they informed me that since they were such a "great deal" they can't accept returns. Based on the deceitful return practices, product, and customer service, I would absolutely not recommend 12th Tribe.
So my package was not delivered to my home last Saturday I was told to wait 5 days and I could get them reshipped, but it would have not came in time for the festival I was going to attend. I had the great displeasure of talking with a customer service representative named Maeve who informed me that Although I provided legitimate proof that the package was delivered no where near my home I would have to wait up to SIXTEEN days for them to conduct an investigation that was already pretty clearly cut that the package was not delivered. This was my first time ordering and seriously my last. They stated we need package insurance for a refund, which feels scammy because if we receive the package do we get a refund for the insurance? answer is no. The second rep Ellie however was absolutely amazing and super kind.
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Women's boutique featuring globally inspired jewelry and clothing.
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