Review Time
I had the exact same issue as the reviewer previous to mine. I was given back to back very long surveys on I believe two consecutive days and both expired at the very last question. I did both surveys quickly to avoid this but they both still expired. I actually took the time to write to 1Q customer service about this issue and got a response denying any responsibility for the issue. I requested cancellation of my account if they weren't going to rectify the issue and they actually cancelled my account. Clearly they do not value their customers. Do not waste your time with their surveys as it now appears that perhaps they're using the data from the expired surveys but not paying the customer. I had actually been doing their surveys for many years without issue. The expiration issue is new and I would have thought that they would have taken responsibility for it but they ultimately did not when given the opportunity.
I'm getting tired of doing a survey the second it pops up on my phone and then after answering all the questions it tells me it timed out. I did one yesterday, one of the longest I ever had. It was like 20 questions about stores I shop at. After getting that far it tells me it timed out. And I know to do them really fast because this has happened before.
I had the exact same issue as the reviewer previous to mine. I was given back to back very long surveys on I believe two consecutive days and both expired at the very last question. I did both surveys quickly to avoid this but they both still expired. I actually took the time to write to 1Q customer service about this issue and got a response denying any responsibility for the issue. I requested cancellation of my account if they weren't going to rectify the issue and they actually cancelled my account. Clearly they do not value their customers. Do not waste your time with their surveys as it now appears that perhaps they're using the data from the expired surveys but not paying the customer. I had actually been doing their surveys for many years without issue. The expiration issue is new and I would have thought that they would have taken responsibility for it but they ultimately did not when given the opportunity.
The surveys are quick and easy and payout immediately, however, you'll get a notification that there is a survey but half the time it will not load or the app has signed you ourt and by the time you sign in again, the survey is gone.
When a company claims to have millions of customers but only 12 reviews on the biggest review site and there instructions to get more surveys is to give them so much access to your device they can track your every move, I really don't know why they would have such a low rating lol.
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