Review Time
I reached out to this service to see if they could restore the Windows OS on the same day. I was informed that it should be feasible after inspecting the laptop. Once I brought it in, I was quoted £150 and agreed to proceed solely because I was assured it would be completed that day. Shortly after leaving, I was informed it wouldn’t be ready until the following day. I accepted this delay. What should have been a one-day recovery turned into a five-day wait, with constant excuses about 'downloading updates from Microsoft.' Yesterday, I visited the shop and found my laptop turned off and left untouched on a shelf, while the technician was engaged with another task — despite having just assured me on the phone that he was actively working on it. This morning, when I called for an update, he became rude and aggressive, ultimately hanging up on me. Today, I finally picked up the laptop. As anticipated, he tried to charge me more for work he never completed. The price abruptly increased from £150 to £200, without any prior notification. After I objected — likely because another customer was present — he lowered the price to £180, which is still above the initially agreed amount. At no point did I receive information regarding any price change, nor did I authorize extra work. To make matters worse, the job wasn’t even done correctly. He openly admitted that he failed to install the specific drivers for the laptop. I ended up spending over two hours downloading and installing all the necessary drivers myself after retrieving the laptop. In summary, I paid for this service to: Leave my laptop on a shelf for five days, Miss every promised deadline, Try to overcharge me, And leave me to complete the job on my own. This experience is utterly unacceptable. There was a complete lack of professionalism, transparency, and customer service. I strongly advise avoiding this service to save your money and time.
I reached out to this service to inquire about recovering the Windows OS on the same day. I was informed it should be feasible after inspecting the laptop. Upon arrival, I was quoted £150 and agreed to proceed based on the promise it would be completed that day. Shortly after my departure, I was informed it wouldn't be ready until the following day, which I accepted. What should have been a one-day recovery turned into a five-day delay, with constant excuses about 'downloading things from Microsoft.' Yesterday, I visited the shop only to find my laptop switched off and untouched on a shelf, while the technician was busy with another task — despite having assured me just 10 minutes earlier on the phone that he was working on it. This morning, when I called for an update, he became rude and aggressive, ultimately hanging up on me. Today, I collected my laptop and, as expected, he tried to charge me more for work that was never completed. The price unexpectedly jumped from £150 to £200, without any prior notice or consent. After I objected — likely because another customer was present — he lowered the charge to £180, still more than what we initially agreed upon. At no point was I informed of any price change, nor did I authorize additional work. To make matters worse, the job wasn't completed correctly; he admitted he hadn't installed the laptop's brand-specific drivers, leaving me to spend over two hours downloading and installing them myself. In summary, I paid for this individual to: keep my laptop untouched for five days, miss every promised deadline, attempt to overcharge me, and leave me to complete the job myself. This experience is utterly absurd. Zero professionalism, zero transparency, zero customer service. Avoid this service and save your time and money.
The service was exceptional from start to finish! The entire process was smooth and efficient. The representative was very friendly, professional, and made everything stress-free. Delivery was prompt, and my computer functions perfectly. I couldn't ask for a better experience – highly recommended.
The staff were friendly, welcoming, and helpful. They quickly fixed the laptop, made time for me urgently, and spent additional time when I returned to ensure everything was set up correctly. I cannot recommend a better place for all your computing needs :)
They are truly my lifesaver! If you're still considering, don't hesitate. I highly recommend them. After receiving a quote of GBP450 to fix my laptop issue, I was about to buy a new one. I feel lucky to have found this service before giving up. Their competitive pricing, along with their professional and friendly approach, instilled trust in me to leave my laptop with them. My repaired laptop was safely returned within 1-2 weeks. Thank you so much!
I discovered this service while searching for someone local to maintain our work computers. The service was so impressive that I now use them for personal needs as well. During my last visit, they cleaned the insides of two of my laptops, which resolved their overheating issues. Work is consistently completed to a high standard and within a reasonable timeframe. They are transparent with pricing, which I find very fair. I highly recommend this business and have also referred friends for repairs.
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