Review Time
Totally rubbish, whoever designed this should be sacked. Un usable!You can book hotels, classes, lessons, restaurants and trains online easily, so why is this so unclear and doesn't work. The NHS should get a full refund for anything they have paid this company
Rec'd several text messages to complete survey re my last appointment. The link does not take you to the questionnaire but to the accuRx site which is unfathomable. To add insult to injury the appointment to which the text refers was cancelled because the diabetes nurse went home sick! Weeks later and I am still waiting for the promised new appointment.
Tried to follow the process, only to be told 'there is a problem', and I'd have to contact my GP direct. ALL the reviews are one star, apart from two GP practices (who must love the fact that this useless system cuts their patient involvement to nil), and someone who is apparently reviewing their cataract treatment, not this booking system! If someone designed a system to ensure that it was impossible ever to see a GP again, this would be it.
Awful system. Firstly navigating the system is not easy for older patients. Secondly, you are unable to book appointments, ever. You have to fill in a form of about 6 boxes, press send and then wait for a GP to contact you by text, whenever! If you do receive a text, it will tell you whether you are authorised to PHONE the GP surgery & make an appointment! I'm running out of exasperation marks....
Tried to reorder my established repeat prescriptions. After 2 death loops I finally had to enter 3 prescriptions manually and recalling names and dosages. No confirmation. Just terrible. I was in NHS computers for 20 years and this is another Horizon disaster IMO.
Total and utter crap. Supposed to be logging my blood pressure, started yesterday (day 1) ok, today, didn't get to enter the morning readings until this evening, the dumb software then said it was "Day 6 Evening" WTF ! entered readings anyway, now wont let me enter this evening's readings. How much have the NHS wasted on this utter $hit. All you need a a table to enter 2 readings per day, or 5 days, 5 mins work for any competent programmer :(
I refuse to give my private answers to a third party, asking about my medication ie what herbal remedies do I take do I need help with taking meds who helps me bla bla I find this a total invasion of my privacy the questions not relevant, if I have issues I’ll book a doctors appointment I’m absolutely disgusted with this service.
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