Review Time
GP surgery has gone over to this utterly useless system. Surgery opens at 08:30, by 08:35 it closes down saying were working through our next lot of forms. (That never happens) So still can't get an appointment. Explain this how can they triage you if you can't get through. After a month they sent a text saying they have had lots of good feedback. (By the doctors) I assume. It is totally unfit for purpose and only suits the practise not the patient. Putting more stress on overworked A&E dept. NHS is in crisis and this is an absolutely rubbish system.
I'm not sure how customisable this system is between surgeries, but I have had the great misfortune to use it at two different ones and it was dreadful at both. Ironically I left the NHS some years ago after having researched and evaluated clinical information systems. I see some pretty dire ones but the Accurx interfaces and functionality are particularly horrible. After wrestling unsuccessfully with the GP appointment web forms the issues were glaringly obvious. Was this ever field tested? I have used the web feedback forms to detail problems encountered months ago, to no obvious effect.
The staff at my local surgery, receptionists, nurses, doctors, are all very helpful and good, but unfortunately, the surgery use the utterly appalling Accrux appointment booking system. Clearly, whomever created this system never tested it, or has had to use it.It seems impossible to navigate it, it sends one around in never ending circles, and I've found it impossible to arrange an appointment via Accrux.The staff at the surgery can be the best in every way, but what is the use of that if you can never arrange an appointment to see them! Accrux is one prime example of some of what's currently wrong with the NHS - a once excellent service being hijacked by non-medical companies trying to implant their own concepts to make money.
This poorly-designed, time-consuming, low-grade (high-tech) admin replacement service is the healthcare equivalent of the supermarket auto-till. It saves the ‘business’ time and money by getting the ‘customer’ (in this case, a ‘patient’ who just might be ill, or confused, or just plain technologically-challenged) to do all the work for them.Worse still, a glance at their Data Privacy policy suggests that their main interest is in data-harvesting; their involvement with NHS hospitals and GP Practices looks more like a means than an end.
My surgery started using the AccuRx system about a year ago.The integration does not seem to be going well. I don't go to the surgery all that often but every time I try to get in contact for something, this app does its best to get in the way every single time.It is only available from 8-5 to make appointments. The advantage of web apps is that they are available 24/7 and take the human dependence out of the loop of basic functions like scheduling. Not Accurx though, oh no, it has all the availability and usefulness of an unstaffed reception with a sign saying 'back in an hour'.The user interface is terrible, massively unintuitive. The least they could do is indicate WHEN their app might condescend to let patients make an appointment instead of greying out the functionality with a generic unhelpful and uninformative message. The time before last when I tried to upload photos from chrome on my laptop, it would not let me. No error message, nothing, just failed silently. Eventually worked out it only worked from my mobile.I note they have not yet claimed their profile on this site so are not reacting to feedback. This speaks volumes about their attitude to user experience on their app. Why are messages about our health and our medical records now in the hands of a private company - what need does this meet for any patient?
Where do I start? I do not know how the NHS agreed to this crap. We will end up one day to being told to use Google and maybe do our own surgeries. This system is appalling to say the least. I have been trying to communicate with my doctor for two weeks now and I am not able to because by midday, if not earlier, the system is disabled because the capacity for the day has been reached. Furthermore, who is the person that reviews the requests? What was wrong with the old system of ringing to get an appointment? The NHS, if it wants to solve some of its problems, should kick out all the private companies to which the services are outsourced. The millions spent to pay these vultures could save the NHS a lot of money. No wonder it is in this dire position. We should start a petition demanding this rubbish to be scrapped. The money from our taxes should not be spent to enrich these private companies. Think, to see an orthopaedic surgeon, I have to go through Virgin Care first. Absolutely disgraceful. Apologies for the long post, but I needed to vent.
Absolutely awful, I can never get access the app is always saying it’s full for the day or something, I try immediately after surgery closes, assuming they would leave Accurx emptying so it can take triage, NO ….. I try just before midnight then after midnight assuming it may reset or accept for that day…NO, I try just before opening…. NO!!! Any time of day NOTHING. This is soo frustrating, actually no F****** annoying. UTTER UTTER UTTER 💩….The old online triage worked much better.
I wish I could give no stars. This is an awful system and creates more stress /work for everyone. As you aren’t allowed to even speak on the phone about appointments any more I find myself having to write admin queries (related to different appointments) and then they text back with a link on how to use this AccRx system (so I was I not meant to use the admin section with questions?). So I have to send them another admin query…..it is dehumanising and it can’t be saving time as my queries and their texts are going back and forth. Just let me speak to someone and answer my questions. I use a range of different timetabling/ booking systems and this is a joke. How much of tax payers money has been wasted on this?
Claim your business profile now and gain access to all features and respond to customer reviews.
