Review Time
The customer service at Acorn is very good; nothing seems to be too much trouble, no question is a silly one and they take time, care and attention. They are easily accessible over the phone and very friendly and helpful. The surveyor was very friendly and very knowledgeable but not pushy at all. The installation team were very good too (although some overshoes might have been good to wear over their muddy boots on our carpet!). Overall, brilliant professional and speedy service.
Luke Cathcart our stair lift installer done a great job.He worked efficiently and was a friendly guy. He demonstrated the lift with my husband who needed the lift and myself. Explained everything before he left to make sure we understood the working of the lift. Would recommend Acorn and our installer.
Alice, Enfield.
We had a new stairlift two days ago and a remote control didn’t work so we called out acorn engineer and new battery was needed in remote control seems a bit strange after only two days but that’s life? So John Adam’s was good as gold and sorted us out with a new battery and we’re up and running again,well done John our Acorn engineer,keep up the good work.😊😊😊
Mum was suffering COPD and heart failure and struggling with the stairs in the family home. Rang Acorn and arranged a visit from Ali the local rep. He was a really nice guy , knowledgeable but not pushy . We settled on a price and he took a £2k deposit and installation was gonna be in about 2 weeks , sadly mum got admitted to hospital 2 days later so I called and put a hold on the order , again very sadly mum passed away a few days ago. I rang and Acorn offered their condolences and arranged a speedy refund of the 2k deposit. Although we never got to experience the product I wanted to thank Acorn for being a trustworthy company to deal with , thanks from all of us .
Acorn engineer (John Adams) turned up in the allotted time,he was very pleasant and polite.John explained what the problem was and had it sorted out quickly.
I wouldn’t hesitate to recommend Acorn stairlifts.
The lift is now functioning perfectly; however, we had to replace a small section of rail because the coating started to flake off after the first couple of uses. A replacement was ordered, and even though we continued to use the lift, it was installed within three working days. This did cause a delay in returning other furniture. Thankfully, everything is now in order, and the lift has been a wonderful addition. The entire team, from sales to maintenance, has been incredibly helpful and truly represents the company well.
Outstanding service. The stairlift was installed promptly by the engineer. There was no mess whatsoever. The engineer took the time to provide a demonstration and ensured I felt comfortable using it. I can now navigate the stairs freely. Truly fantastic, the best gift I could have asked for!
This remarkable stairlift has genuinely transformed my wife's life, enabling her to navigate stairs effortlessly, confidently, and independently. Just four days after meeting with the sales representative, the stairlift was expertly installed by a skilled technician. Both were a pleasure to have in our home. It was an excellent purchasing experience, and I highly recommend the service.
This excellent stairlift from this outstanding company has significantly improved my wife's ability to move between floors with ease, assurance, and no help required. Just four days after a visit from the sales representative, the stairlift was expertly installed by a technician. Both were a delight to have in our home. A top-tier buying experience; I highly recommend the service.
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Acorn Stairlifts enable anyone who struggles with the stairs to remain in their own home, regain full use of their home and retain their independence.
Formed in 1992, Acorn has grown to become one of the world’s biggest brands for home stairlifts. We manufacture more than 70,000 stairlifts annually at our factories in Yorkshire and Scotland, supplying throughout the UK and exporting to more than 80 countries worldwide.
We manufacture, sell direct to the public, install and maintain our own award-winning Acorn Stairlifts. Dealing direct means value for our customers, who can contact Acorn 365 days-a-year. We have a network of skilled service engineers based throughout the UK.
Acorn’s success is built on industry-leading response times. We can install an Acorn Stairlift within days of your inquiry, even NEXT DAY if urgency is paramount.
That even applies to stairlifts on more complex curved staircases, thanks to our revolutionary FastTrack® modular rail system. It means an Acorn engineer can assemble a bespoke stairlift rail in your home in just a few hours, rather than waiting weeks for one to be made in a factory.
We also partner with national charity Marie Curie to provide up to 60 free stairlifts per year, enabling patients with terminal illness to remain in the familiar comfort of their own homes.
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