Review Time
Terrible. Avoid at all costs. We watched the flight leave our bags in Harare on the runway as we were taking off! They didn’t even inform us that they would just leave our bags at a random airport. And our flight was delayed several times before they lost our bags. If you value your luggage, time, money, and dignity, do NOT travel with Air Tanzania.
Unloading our stuff without telling us now we don’t have anything to change into or SHOWER WITH and just an overall BAD experience. NEVERRRRRRRRRRERRR flying again. DO NOT FLY AIRTZ!!!!! I would give 0 stars but there’s only a one star option which is a scam JUST LIKE THIS AIRLINE.
Terrible. Avoid at all costs. We watched the flight leave our bags in Harare on the runway as we were taking off! They didn’t even inform us that they would just leave our bags at a random airport. And our flight was delayed several times before they lost our bags. If you value your luggage, time, money, and dignity, do NOT travel with Air Tanzania.
This has to be the WORST airline one could ever travel with. Twice they have had my luggage delayed. The latest is what actually brought me here.I flew AT from Nairobi on the 21st February 2026 to Cape Town. Did my long layover in Dar and arrived in Cape Town on Sunday 22nd just after 17:00. To my surprise, my two checked in bags had not arrived with me. Mind you, my stop in Dar was about 10 hours. It is almost a week now and no luggage has arrived.This Airline operates like a local taxi. They don't care about their customers. I gave them the benefit of a doubt because they did the same on my way to Nairobi. How they are allowed o to operate shows a failure in the aviation industry to implement proper handling on customers. One full week. I was forced to purchase clothes since i was arriving after a long stay in Kenya. Basically, all my clothes have been stranded, even on the day of typing this review, 27th February 2026. This airline is a scam. Fly it if you do not have checked luggage, but if you do, be prepared for the worse. I am considering taking legal action against these scams for the emotional roller-coaster that have put me through.I will never, ever fly them again.
Worst company I have ever dealt with. You book the flight, and they change it for the other which is like 3hours later and you can do anything about it (and they are saying that it is the minor change). Every time it happens to me, and I travelled with them dozen times. they have like 2 flights in the evening, and you can be sure than the first will be cancel. It is like they wait how many people they booked and if it is not enough, they regroup everybody in the second plane. Never ever again.
I don’t think I’ll ever forget this experience. It was one of the worst airlines I’ve ever flown with. First, the flight was delayed, and when we arrived in Dar, all 12 of our bags were missing. They were also unable to give us our boarding passes, which was very strange. In addition, their customer service was very poor. The staff spoke to us with attitude, especially one lady with dreadlocks who spoke to us very badly, which was extremely unprofessional. I don’t recommend this airline to anyone.
Booked a ticket from Zanzibar to Cape Town for the 14th of December 2025. The flight was for 9:30. They called around past 00:00 to let me know my flight has been cancelled and was rerouted to Johannesburg instead but was gonna start ar DAR. Their flight delayed,Mind you the DAR flight time was 10:45. Got to DAR and I was already being called on last call,enquired about my luggage and they lied and said I will get in Johannesburg. Got to JHB and it wasn’t there. I followed up but it took days,they aren’t reachable anywhere. Eventually only 1 luggage has been returned to me,still waiting on the 2nd one. They don’t respond on their emails,their calls don’t go through. Its a mess…Im utterly disgusted with them.
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