Review Time
**Absolutely Unacceptable – Al Ansari Exchange is Committing Fraud**I had an incredibly frustrating and disappointing experience with Al Ansari Exchange, and I feel compelled to warn others about their questionable practices. I sent 2100 AED as a wedding gift to a friend in my home country. Not only did the bank in my home country receive only **1500 AED**, but they also **rejected** the transfer because Al Ansari demanded too many corporate documents to release the funds. After **three weeks** of waiting, I was contacted by Al Ansari and told to come and collect **1500 AED** because the transfer didn’t go through. This means that I sent 2100 AED, and since the transaction failed due to their incompetence, I am being refunded only 1500 AED. **This is nothing short of fraud.** When I raised the issue and requested them to **internally review and investigate**, there was no sense of urgency or accountability. No one has escalated the matter, and it seems they have no intention of resolving this properly. I will be **reporting this to the police** and hope that a full investigation into Al Ansari Exchange’s practices will follow. I strongly advise against using their services if you care about transparency and integrity. **Avoid at all costs.**
Do not trust this exchange! I recently sent a huge amount of money and since they're strict in documentation, still I complied. It's been 5 days now my sister has not received my remittance. Beware! They have no local bank( from your country) tie up, they're communicating with 3rd party! Have asked if they can send an email to validate all our call discussion but they won't and it's against they're policy!
Not safety remittances..teller doesnt throughly check the details of the sender.. what if someone uses number and name without authority of the name their are using.what will be the cost.. terribly and worst whn it comes of safety both parties.. i am very not happy.
I being customer of al ansari since 2007, some problem happen during those years but always resolve without created disappointment, and since they have mobile app, I utilize this platform to send money to my country. On 24 August 24 I send money 6025 dirhams, and was issue on the mobile app, after I did few time refresh ect, finally I succeed to do transaction, unfortunately my money is not credited to my country bank account, since I send on Saturday afternoons, so I waited until Monday to call, and the answer of al ansari customer services my money has gone to the bank, but my bank hold it due to different name, unbelievable for last 18 years I send money to the same bank account, I cancel and my money back with deduction of 270 dirham. I decided to send from lulu exchange, and was smoothly go on and my money credited in few hour into the same bank account al ansari have problem. Conclusion al ansari has problem with their system and the staff make drama that much, deducted my money etc. So I decided will not send money from al ansari anymore.
The staff at Alkhail mall should try to be more professional what does it take to explain something politely without disrespect to the client. The manager offered no help even when l tried to ask for help.Very disappointed ☹️☹️😔
I wanted to share my disappointment and frustration with some staff of this company particularly in the wps account application team and the dip branch staff I visited this dip branch and inquired for requirements I need to bring to open a wps account for my employee but the staff provided me incomplete details. I have to go back 3 times to this branch to complete the documents process coz of incomplete informations and lack of knowledge on the process of the staff. On 4th time still not able to do as their system is not accepting the application coz of system issue as per the staff. I went to IBAN batuta branch and finally get it done Day after I submitted the application in IBAN batuta branch again I received a call from wps team that I need to submit one more document. I submitted the additional documents and after 4 business days I received an email that my account is opened and active and called wps team and confirmed I can now transfer or deposit a salary for my employee I went to dip branch 2 days after my account got active to deposit my employee first salary but they told me that their wps staff forgot to add my employee in the record and for that I need to wait again for them to add and approval from central bank before I can deposit the salary This is such a pain for us customers when company staffs are working this way. So much of disappointment frustrations and trouble it brought me.
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