Review Time
Disappointing service from such a renowned brand. I ordered some bags from aldoshoes.ie (ireland) on 09 April and 10 April they sent an email saying my items are shipped and I will get the delivery on 17 april and today is 24th, still no trace. Tried to track my
I Purchased Aurabelle shoes online on 25 January 2026. After only two days of normal wear, the shoes became extremely uncomfortable due to the internal material and construction, to the point that I could not wear them for work.
I contacted customer service within 30 days to request a refund, but this was refused because the shoes had been worn outside. I would not expect a new pair of shoes to become unwearable after such minimal use.
I would still welcome a fair resolution
I Purchased Aurabelle shoes online on 25 January 2026. After only two days of normal wear, the shoes became extremely uncomfortable due to the internal material and construction, to the point that I could not wear them for work.I contacted customer service within 30 days to request a refund, but this was refused because the shoes had been worn outside. I would not expect a new pair of shoes to become unwearable after such minimal use.I would still welcome a fair resolution
I am extremely disappointed with ALDO’s refund handling process.Reverse pickup for Order No. AL00326077 was successfully completed on 20 January 2026. Video proof was shared with their team well in advance. Despite multiple follow-ups and a committed 48-hour verification timeline, no refund has been initiated.There has been absolutely no pending action from my end. The delay is completely unjustified and highly unprofessional.Customers should not have to chase brands for their own money after complying with every requirement.Unless resolved immediately, I will proceed with formal escalation through consumer authorities.Very poor post-sales service.– Raghav Dhawan
I really liked these boots I saw online and ordered them. I couldn't want to receive them. Once received, I tried them on but they could hardly fit over my leg/knee - I am not a big girl. Then I still have to oay £4 to return the boots due to their fault. Not impressed, honestly thought Aldo was a better brand.
It was my dream to get an Aldo bag. This was my first-ever shopping from Aldo. When I received my parcel, it wasn't well packed and the bag was badly scratched. The brand charged me 4 pounds for the return, and I had to cover the shipping cost to the store, which is very difficult for me. It feels like all my money got wasted. It's disappointing when a brand doesn't meet our expectations, especially when it's something we've been looking forward to. 😞
Checked aldo returns and it says you can return 60 days. Did the order from a Uk website but then later realised the returns process is different from UK. If you order anything before 29 feb you cannot get a refund unless faulty The shoe sizes does not fit me and because I made the order before 29/02/24 they aren’t accepting the refund. I wasted over £100 on shoes that now are completely useless and cannot wear them. I’m still trying to get a refund. Over £100 wasted is nothing less . I’m already worried about my financial situation and now they are telling me I cannot get a refund. Absolutely ridiculous customer service and unfair . Why does the return process work differently in America . the website tricked me.
I am feeling bad that I had to put one star I would give them negative stars if I couldWorst customer service everReally bad qualityI bough the shoes and the leather started to peel after only wearing them once. I visited the store they confirmed that I should be eligible for replacement or refund but since I bough them online I need the online customer service to process my request. I contacted them and they said they wont offer a replacement or refund not even a repair for the shoes.Never buy from Aldo it is a waste of money!
After only being worn a few times the material cracked, bubbled and peeled. Aldo won’t replace or refund because I’ve had them over six months. On the site now the same boots are greatly reduced with a warning maybe flaws in the material. Definitely faulty and not fit for purpose. Will never buy from Aldo again.
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