Review Time
Really poor. Placed my order and received a confirmed delivery date for some sandals I need for a holiday. Received an email from customer service which implied there was a delay of an unspecified length so contacted them. They can’t confirm when the sandals will arrive as there “may be low stock” so I should just hang on and see when/if they will arrive but if they do run out they will refund me which is very kind of them. Customer service literally don’t care about whether a customer is happy and the company are happy to take your money and ieave you hanging to see whether they’ll fulfill you’re order but you can’t cancel it. No wonder they’re closing stores from constantly-their shoes used to be decent but it’s iust not worth it for this hassle.By the way, don’t bother calling them from the UK-the phone number only works sporadically and their live chat is so slow that you’ll lose an hour of your life over a simple conversation.
I bought a pair of men's boots online, they arrived and were uncomfortable.Therefore I began the return process via the Aldo website, they provided me with a returns label. I repackaged the item and used the printed return label to send the item at the Post Office. I was provided with a proof of postage certificate (without a tracking number).10 days have passed since then. I have had no notification that the item has been received, no refund and no help from Aldo chat or email support agents, despite me having proof of postage. I am so annoyed and £65 out of pocket.I will not let this rest until I get my refund and I will NEVER buy from here again.I would also like to note the member of staff I initially spoke to on Aldo help chat have came across very poorly, unhelpful and unfriendly too.PLEASE BEWARE.
Order 3 pairs of shoes online in saleItems arrived promptly and were good quality. Had to return one pair as a bit tight and my return took a couple of weeks to reach them which was a bit longer than one I returned to another company at exactly the same time. Emailed them to make sure everything was ok and they promptly helped me and stayed in contact. Happy customer!
UPS shipping took AGES. :(... I ordered a handbag - the Black "HALIFAX" bag (identical to the "JASKA" handbag) at a hefty price. The looks are good, the quality - not so much. The handles are probably the weakest part of the bag, and have tiny cracks on the sides. Make note however, that I am extremely careful with my bags and I did not put heavy items in it. I used the HALIFAX very little, but the bag is losing its structure already. The inside lining is OK, but the outside PU is of very weak quality. I fell in love with the design, which was why I bought it online, but the quality is seriously questionable, given the price. I was pretty sad when I finally received it in the mail after waiting so long, but I couldn't return it since I had desperately needed a bag for an important trip. My second purchase from the website was a black GALIUMPI wallet. This was a purchase that deserves a 5/5 - the quality was great and I got it at a discounted price which made it worth it. Also, not pleased with the website. I had posted a negative review of the HALIFAX bag on the aldo site, but they didn't put it up. Lol... I guess they cherry pick their reviews, so perhaps the aldo website itself is not an accurate platform to get honest reviews for products. Also I want to say that often the pictures for products on the Aldo website are often heavily lacking. I purchased the GALIUMPI wallet on a whim, and was surprisingly pleased, however there were not enough pictures on the site at the time that showed both sides of the wallet. It turned out that one side of the wallet was white, and the other was black, when I had actually expected an entirely-black wallet. Overall, I would recommend avoiding purchasing from Aldo unless the item is heavily discounted, and make sure you can return the product easily. I would also avoid using PayPal to pay from Aldo, because returns are harder (since you can't go in-store to return, you have to ship it back). Pay with a credit card online or go in-store, because that way the refund will be processed back to your card and returns are easier.
Purchased a pair of shoes to my better half. When we opened the box we realize they sent a pair of used shoes.
No worries, emailed them and they adviced to bring the shoes in to one of their shop.
Did that, they haven't got the right size, so they ordered online.
Arrived in two days, box opened: voila, another pair of used shoes.
We used Aldo in the last 5 years (my wife has at least 30 pairs from them), but now we getting to the point to looking after someone else.
This is disgusting.
Seriously.
Don't buy from them, not at all
Shipping is slow and unreliable (I have ordered 3 times and each time it is slow and the tracking information never updates.) Also, customer service is horrible. They do not answer their emails and they make you wait hours, literally, on the phone for an operator. The only good thing is that they have easy returns/exchanges in-store.
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Great selection of shoes, boots, sandals and accessories. Shop women and men's shoes & find a wide variety of styles & sizes at the ALDO Shoes Online Store.
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