Review Time
I had Stopped by my favorite shoe store Aldo Cross Creek Mall,to purchase a black side purse, the young lady at the register was on her phone and she stayed on the phone the entire time and had me waiting in line at the register for 10 mins, while she went back in the back to finish her conversation. She had very poor customer service skills,she cost the store a sell, I did not purchase the bag at all. Very Disappointed in AldoPlease hire better help
I use to buy a lot more from Aldo, due this situation around the world I bought something online, the carrier company lost my package, I complained to Aldo and they told me that they ll refund, I asked then instead if they can reorder, the representative gave me the link to reorder, I mean its not my fault at all why should I be doing all those formalities of filling up the forms and all that again
Please Please Please do not purchase these shoes. Absolutely terrible quality. Bought winter boots for last year. Wore them 5 times and they had a massive tear in the front of the boot. Rang up Aldo and they were about as helpful as a pair of sunglasses on bloke with one ear. Awful quality, useless customer service. AVOID
The worst customer services I have dealt with. Returned one of my pairs that I ordered, never received a refund. Was told the refund was done after spending so much time trying to contact them. But it was lies, never got the refund.. will never buy from them again.
Extremely disappointed by the service I have received from aldo. I purchased a pair of slippers on 30 December as a gift for a friend. Slippers were priced at 19.98 money was taken out my account. However I never received a confirmation email or email informing me to come and collect the item from my requested store. I send them an in email on the their direct website, even though it states a member staff will be in contact within 12 hours no one contacted me in two day.
I had never heard of AldoShoes.com when I began receiving spam emails purporting to be from that company to a personal iCloud email address that I literally never use or hand out. The emails were from a sender with a long and messy address that always ended in @e.aldoshoes.com As I knew I'd not signed up I first assumed the emails were fraudulent/cloned (a scam), but after a couple of weeks of receiving at least one email a day (as they were bypassing the iCloud spam filter) I decided to contact Aldo Shoes via their website and ask them to help clarify if the emails were in fact from them. The website promised a quick reply but I waited over a week with no response. Finally I set up a new throw-away email account and joined the 'Aldo Shops Crew' club which signed me up for their email rubbish and, to my amazement, the new emails were from the same email address I had been bombarded by. How anyone managed to get hold of an iCloud email address (individual or Aldo Shoes themselves) that had never been used (Apple hack that Apple haven't admitted to, perhaps?) is anyone's guess. But what really bothers me is that Aldo Shoes completely ignored my request for help even though my message to them clearly explained that I had not signed up for their spam emails and, as such, I was being bugged by their daily advertising emails illegally. If this is the quality of their customer service and care regarding their legal and moral responsibilities I can only imagine how awful a purchasing experience could be.
The WORST COMPANY TO ever buy anything from. I've ordered shoes on sale that have never been sent, after a.weel a rand customer service to check on them as they haven't arrived. I was informed that parcel is missing and then I was promised to send another pair. now the second parcel is lost and I still don't have ordered shoes. it seems very messy, they don't care about their customers!! as I said in my emails I would like the shoes that i have ordered, the fact that you don't.have them anymore in stock it's not my problem as I havnt been informed about it for a month.....As a company you should have informed me about the situation rather than claiming that shoes are missing and blaming parcel company for loosing the package. I will literally make sure to let everyone about your customer service and online shopping experience.
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Great selection of shoes, boots, sandals and accessories. Shop women and men's shoes & find a wide variety of styles & sizes at the ALDO Shoes Online Store.
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