Review Time
Waiting for a refund!! Not only were they VERY slow at delivering my items in the first place, I returned the items as they weren’t any good to myself. Emailed to ask whether they had received the return, which they have confirmed they did but I’m still waiting on my refund of £100!!! Will not be using this company in the future!
If I could give zero stars I would. The worst customer care I’ve ever witnessed! I placed an order at the beginning of Feb for a pair of shoes. No dispatch order received, when I chased I eventually had an email back saying there were delays with delivery. In the meantime, I saw the shoes I wanted from ASOS & had them within 24 hours which is an embarrassment to Aldo. I can’t find any telephone number to call & speak to an agent to get a cancel the order & get a refund. The email I had previously had a response from is now not responding at all. Quick enough to take the money Aldo-disgraceful!!! No customer should have to go through this torture. I will never buy an Aldo item again!
If I could I would give 0 star. This shop is such a mess. I ordered tote bag 21st of April. Staff said that it will be send within 7 days. It wasn't. Meantime lots of messages send to them, phone calls which was ignored like messages. Got an email after exactly one month after buying my items that they cancelled my order. No message back, nothing. Just cancelled my order. I've never seen such a rude customer service. Never had problem with Aldo before. But they really disappointed to me and I won't buy anything else from them. I DO NOT RECCOMEND!
Wanted to make an order so I signed up to get the members 15% off discount. The discount code did not work. I tried their 'live chat' which is not actually a live chat but just automated responses directing to places that do not have to do with my issue. I emailed them for help and I got a repsonse saying to call or try the chat and they will apply the code for me. As I said, the live chat was automated messages and no help, and when I called the number there was just beeping noises. There is also no place to cancel your membership online, you have to contact customer service. Lots of hassle, I should have read these reviews first as clearly this company is not the best.
No refund after 10 weeks. Order received at aldo on 19th jan. I got this message:Dear Customer Aldo Group UK went into administration 1 July 2020….My company purchased ALDO UK franchise and took over 18.01.2021 we are a brand new franchise holder with our own systems, warehouse ordering the works. Unfortunately, customers whom purchased prior to 18.01.2021 such as yourself and need to return or refund goods have to be directed towards the old company as we cannot assist you. We have no order history, details, or way of refunding you as your order was not placed with us. Aldo Group will help you and sort out your return/ refund …I have asked them to reach out to you and they usually do so in 72 hrs Kind Regards Guest Care
There's should be an option to leave no stars. Horrific and ongoing situation where they refused to cancel an item I ordered (I cancelled within 10mins) and despite cancelling within their terms they found the next 8 days arguing the toss with me do they can dispatch the item. Its absolutely awful.TIP: DONT BUY ANYTHING FROM ALDO ONLINE.
I’ve ordered online a pair of shoes from Aldo. The shoes were alright but not what I wanted so I’ve decided to return them. Now after a month I haven’t received my £77 refund back. I had a tracking number but I lost it. So now it’s my fault I’m not getting my money back.The same day I returned a dress to Monsoon with the same Royal Mail service and got my money back in 2 weeks. So I’m quite sure they haven’t lost the shoes. But Aldo is just disappointing.I’m not using their online service again, so I won’t have to stress about losing my tracking number along with my money.
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Great selection of shoes, boots, sandals and accessories. Shop women and men's shoes & find a wide variety of styles & sizes at the ALDO Shoes Online Store.
