Review Time
On Christmas morning, I found myself dealing with a very upset 7-year-old! What’s not mentioned when buying the amplifier for the drum kit is that the necessary cables must be purchased separately! My child has a drum kit, an amplifier, and no way to connect them! Both devices have Bluetooth, but after researching for over an hour on Christmas morning, I discovered they don’t work together! You can only stream music from a smartphone through them! Honestly, I've never encountered anything like this! It would be great if the company included the cables in the package or made it possible for them to connect via Bluetooth. A complete set costing £700 for Christmas that can’t be used! To say I’m frustrated is an understatement, especially for my child on Christmas day! The website is also unhelpful; I can’t reach anyone or find an email for assistance.
Christmas morning turned sour with a disappointed 7-year-old! The information about needing to purchase cables separately for the drum kit and amp is missing at the time of purchase. My child has a drum kit and an amp, but no way to connect them! Both devices have Bluetooth, but after researching for over an hour on Christmas morning, I found out they can't connect together! You can only play music from a smartphone through both devices! It's incredibly frustrating! The company should include the cables or ensure they connect via Bluetooth. A £700 set for Christmas that can't be used is beyond disappointing, especially for my child on Christmas day! Their website is also unhelpful; I can't reach anyone for assistance.
A decent choice for beginners, though assembly can be tricky if you don't remember that the instrument clamps rotate around the holding bars. Additional items like an amplifier and non-Bluetooth headphones are also necessary to fully enjoy it.
My module for the product was faulty, and I was instructed to send it back for a replacement. I requested a replacement first, but was denied, so I sent mine in. Months have passed with no module returned, and my emails have gone unanswered. After spending a significant amount on it, I can't even use the drums because I haven't received my module back.
I had a poor experience with this company after purchasing a keytar. There were no usage instructions included, and the software that came with it failed to download. There was no information available about connecting the software to the keytar. The support team was unhelpful, repeating what I already knew before closing my ticket. I returned the keytar to the seller and received a refund.
I hesitated to leave a review because I think the product is great overall, but I've encountered an issue. It has amazing features on certain presets, but I can't seem to program custom samples to replicate them. After numerous attempts to reach out to various companies, I contacted the support team. I encountered a third-party chatbot that asked for payment to access tech support. After navigating through their system, I found the actual bot but still couldn't find the information I needed. I received an email indicating my message was read, but no further response. If the multi-voice pad feature exists, it's hidden well, and if it doesn't, then it's a missed opportunity. I wanted to love this brand but their customer service is lacking, and the website needs improvement.
I bought a product from a distributor and experienced a catastrophic failure shortly after the warranty expired, despite not pushing it beyond 60% capacity. These items are not durable. I wanted to leave a review, but was told the product is discontinued, so I'm sharing my experience to help future buyers.
I bought a module and used it just once before attempting to update it online. After that, it displayed no information on the screen, only powering on without any display. I’ve tried to restore it for five years with no success, and there's no support available locally. I regret my purchase and would not recommend this brand.
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At Alesis, while our products range from keyboards, synthesizers, hard disk recorders, iPod recording and playback devices, electronic drums, mixers, signal processors, effects units, amplifiers and speakers one thing remains consistent; our passion fo...
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