altosoftware.co.uk

4.2
4.2 Based on 88 reviews

...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

4.2

/
5

88 Reviews

5 Star
76%
4 Star
2%
3 Star
1%
2 Star
3%
1 Star
17%

Filtered Reviews

Filter Reviews

Review Time

Lucy
Got my enquiry dealt with so quickly

Got my enquiry dealt with so quickly, many thanks.

5
Date of experience: Aug 05, 2025
Mahil Alethea
Appalling service and cocky also and…

Appalling service and cocky also a sarcastic email from the so called support team, i do think its very upsetting that you can not see the stress your causing the agents. All we are trying to do is our job. if accounts are wrong for a landlord,this causes no end of problems we logged this problem 28th July, but after the ticket was closed, further issues with the clients card came up, and invoices wrong so by the 6th it was finally sorted. just takes too long, you need one to one training not back offer access to systems which i can not see what your doing ..i was asked to change my feedback by Alto as they did not like my honest review

1
Date of experience: Aug 05, 2025
Paul Kendrick
Ben was professional and when I had…

Ben was professional and when I had questions they were answered promptly.

5
Date of experience: Aug 05, 2025
Problem resolved

Ben McLeod was very helpful today helping me with my log in problem. He kept in contact until the problem was resolved. Thank you.

5
Date of experience: Jul 29, 2025
Sorrel B.
New enhancements regularly

I like that Alto are providing new updates regularly to help enhance their service to us as Agents which allows us to better manage our clients.

5
Date of experience: Jul 22, 2025
Benson Taylor
Ben was able to resolve the query…

Ben was able to resolve the query promptly.

5
Date of experience: Jul 15, 2025
raymessi60
Very professional

I dealt with Nasreen in relation to our Alto account, she was understanding, professional and did a great job, a credit to Alto

5
Date of experience: Jul 11, 2025
Bettina
Really efficient and easy to work with!

Really efficient and easy to work with!

5
Date of experience: Jul 09, 2025
Newt Butler
Amazing communication from start to…

Amazing communication from start to finish. Naz was fantastic in helping me solve some issues I was having.

5
Date of experience: Jul 04, 2025
Dominic Barnes
Great Customer Service

Nasreen was extremely helpful and responsive, I couldn't have asked for better customer service.

5
Date of experience: Jul 02, 2025

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More