Review Time
Absolutely rubbish , your delivery driver is totally incompetent and should be sacked immediately. He delivered 50 minutes before the allocated time start , to the wrong address, and obviously left my delivery without gaining a signature, which according to my email was required. I request that you pay me for a wasted day staying in for the delivery, and compensate me for the 2 phone calls I made to your customer service to get this sorted. I will be notifying my parts supplier to avoid dealing with DHL in future. And I will make sure all my business contacts realise what a totally incompetent company you are.
App helps you change delivery info at last minute which made life easy for delivery driver eg I’d said to deliver to reception but then realised info isn't on the door as i thought due to painting going in so in the app was able to switch it back to our flat door
They said they tried to deliver but no one was home, 2 people were home, no knock, ring doorbell not rung or motion detected either, checked, all in working order, then just dropped it off at locker instead. Probably running late on their round and couldn’t be bothered, not good enough
Delivery driver took my package to a collection point where I had to go to pick it up. DHL said I was not at home at the time they 'attempted delivery' which is simply not true. I was at home waiting for the delivery and it never came. If the driver was behind time and didn't want to come to my home then okay, but please don't tell lies.
I paid an extra £10 for express home delivery and gave clear instructions that no signature was required and the parcel could be left at my front door. I was at home all day waiting, yet no delivery attempt was made.Instead, the parcel was taken to a nearby drop-off point without my consent, and I had to collect it myself. This completely defeats the purpose of paying for express home delivery.Very disappointing service and poor adherence to delivery instructions.
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