Review Time
I ordered incorrectly, my mistake, a dishwasher. I tried using the Argos return system, it didn't work. I tried 20/25 times to give the information required, but it would not accept it. My wife tried the return system, just in case I was being an idiot, after numerous efforts gave up. I went into the local Argos store, where a very helpful young lady tried to help, funnily enough it didn't work. She tried for the last time and finally the information worked. We completed the return, including a £30 charge for the return.Goods collected, a partial credit is made to my bank. A further credit should have been made to a Love2shop card, but two weeks later it had not. I then had to go through the whole return process again. I spent an initial 45 minutes on the phone getting nowhere only for someone to hang up on me. I then rang again spending a further 35 minutes, landing it with the "promise" of it should be with you in 5 days. This was after having to give all the delivery information dates/times etc, which Argos already have. If this is progress, then bring back the abacus. The service is so shocking, I almost feel it is by design.
Tried to ask Argos a simple question about my refund, but neither the virtual assistant nor the human agent actually read my messages. I repeated the same information multiple times, got slow replies, and the agent ended the chat without resolving anything. Completely unhelpful and a huge waste of time.
I ordered an american style fridge freezer on 18th Nov for delivery today 1st Dec. It was the soonest I could get but i desperately need one as we’ve not long moved in. I had the call this morning to say it was on its way, and was met with some attitude from the driver when i told him there were steps down to the house. I then received a call to say they won’t deliver it today as they’d need to take the doors off the fridge to get in the house, and to do this would mean they’d need to uncover it outside in the rain and the electricals would be uncovered. whilst i completely appreciate this, i was happy for him to go ahead and id accept the risks but they wouldn’t do it. I was told they’d wait till i spoke to argos first. The first girl i spoke to told me no and i couldn’t have it redelivered until 16th without being offered anything in return. I then woke to someone higher up who felt much more helpful but now told me it was only available on 29th (4 weeks away). And they’ll give me a small amount of money back to go and source a temporary replacement from another company myself, for an under the counter fridge, which when you’re hosting christmas dinner is absurd. Delivery drivers had left in this time and now won’t come back eitherI feel the original delivery men didn’t want to deliver in the first place and i felt i’ve been fobbed off completely. Why do delivery teams have nothing in place for the weather, this country rains majority of the time so this can’t be the first time this has happened. I’ve now had to spend more money elsewhere for a new fridge so it can be delivered sooner.Whilst the second colleague was a lot more helpful, I do feel her higher ups don’t actually care about their customers. I’m fairly sure they wouldn’t accept this themselves. I work in retail myself and know how to deal with customers so why they can’t do more for something that isn’t my fault is beyond me. God only knows if i had it redelivered and it was raining again…
I ordered a Black Friday offer for an Apple Watch. It was cancelled by Argos today - Monday. Told 5 days for a refund, back in stock tomorrow, cannot get the offer. So not only is my money gone for 5 days, I missed out the chance for an offer elsewhere. Argos cannot keep the order in the system to allocate the stock.Customer service - where? So unhelpful.
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