Name: ariston.com
Telephone: 03332408777
Rating: 3.8

Idilion35 Guest

Getting an appointment

I found the whole process of getting an appointment quite stressful, staff at Donnelly's were pleasant & patient with this little old lady.

Date of experience: Oct 14, 2024

Timothy C. Guest

1 year ago

Great response

Great response from advisor on the phone. Very quick referral to local engineers and a very swift response from them as well.Ariston advisor very friendly and professional as were local engineers.

Date of experience: Oct 12, 2024

Denise Powell Guest

1 year ago

Total Boiler Care - Bournemouth Brillant

Hi team. I very happy with the service/fault resolution that Ariston have provided. The selection of the local Bournemouth company 'Total Boiler Care' is great. Each time there is an issue, from logging a call with Ariston , we have had Total Boiler Care onsite within 6 working hours. I would give them 6 stars. Problem is we have had 4 serious issues needing Ariston support in the last 13 months. The boiler is just over 7 years old, so we still do not get charged, but with 9 months left on the guarantee what can we expect going forward. I question how good the product is ? But 6 stars for 'Total Boiler Care'.

Date of experience: Oct 12, 2024

IconZGirl19 Guest

1 year ago

Not good enough!

From reporting the fault until it was fixed was 3 weeks plus numerous phone calls. Engineers were good when they got here. I can't remember the date that it was eventually sorted, but it was last month (September).

Date of experience: Oct 12, 2024

Patience J. Guest

1 year ago

Replacement of Gas & Electricity Meter

The engineer Shaun was very helpful in identifying and explaining the problems that both gas and electricity was old and needed replacement.

Date of experience: Oct 10, 2024

Miles Coleman Guest

1 year ago

Leaking boiler

An appointment was made to suit me and the engineer was on time which was great. Everything was fixed and explained to me and I no longer have to worry. All in all really satisfied with the service.

Date of experience: Oct 10, 2024

nathdu68x Guest

1 year ago

Engineer came very next day and did…

Engineer came very next day and did thorough service with advice

Date of experience: Oct 10, 2024

Katerina W. Guest

1 year ago

Awful company never again

Date of experience: Oct 08, 2024

Jonnie Foster Guest

1 year ago

Aiston uk do you have Service engineers

I booked for a yearly service with status heating Who you recommended.My heating and hot water was working with no problems.when the engineer finished doing my Service I had NO hot water and NO heating I’m not impressed. He said that the office will call me for someone to come back out to replace the parts on the boiler.I called them just after he left I spoke to Ruby at status she helped and booked me in for the Friday. Friday Came NO engineer so that left me with no hot water or heating for a week I did get a engineer to come and repair the boiler eventually but before he left,I did mention that it was dripping he told me that he had tightened up something inside and it was working all good fortunately that was not true because just after he left I looked It was still dripping water so I got back in touch with Ruby to come to get it put right maybe in the next visit it’s going to be put right 🤞🏻