Review Time
Engineer claimed our installation paperwork was lying (although he hadn't seen it) and that the magnaclean hadn't been emptied cleaned during the previous 2 services (again claiming paperwork confirming it had been was wrong, although he didn't open to look himself to see if it were clean).Very eager to blame anyone else for the issue and repeatedly said it wasn't a boiler fault.All installation requirements were followed and documented, all services since were also on spec and documented but still the boiler failed after only 2.5 years. Invoice from boiler co but no written info on why they were charging us/what the issue was officially recorded as etc, only a bill.No email receive details asking for the reasons several times. Only response to this issue was here, and inaccurate.
the reason gave only two stars is the time it took for the engineer to arrive. My boiler went faulty on monday evening so i phoned customer services but they had finished for the day, soon Tuesday morning i phoned again and was told a service provider will phone me.i got the call on wednesday afternoon and was told there was no engineers in my area (north manchester), and the soonest they can get someone over from north wales was monday 11 am.the engineer came over and we had hot water within a half hour with was great so my beef isn't with the engineer who was very good, its with ariston for the amount of time it took to resolve a small fault.maybe they should have more engineers.
Very courteous staff who promptly arranged for an engineer ro contact me, once I got in touch with someone at Ariston, but not being open til Monday after 6pm on a Friday and with no emergency number for breakdowns meant that they couldn't be contacted and nothing done over the weekend, until Monday morning!
There was an inital mishap in scheduling due to some issue in the articulation between the UK call centre and their Irish support team, which led to a delay in getting an Ariston technitian to look at our boiler. Once that hurdle was overcome, I was very pleased with the friendly treatment throughout the process and the knowledgeble handling of the issue.
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