Review Time
I first reported my issue on 27th August 2024. The first engineer allocated to the job didn't turn up and another was sent out on 12th Sept. He said i needed a heatplate. On 24th Sept I rang Ariston to get an update and I was told that the original.ticket was closed and they would open a new one. Over the next 4 weeks, 2 more engineers told me that I needed a heatplate, and that they would order it from Ariston. Meanwhile my situation had gotten worse - I had no hot water at all. Finally, on 23rd October an engineer came, with a new heatplate, and resolved the issue.In all it took just over 8 weeks from first report until satisfactory conclusion.
I'm not happy with a brand new boiler only 4 months old why should I pay for service whn it's not even a year when it's due for annual service Ariston this just a rip off. The boiler are no good as the pressure gauge is underneath when its suppose to be in front for us to see whn topping up.its not fair me pay £99 for topping up pressure after 4 months after installation of a brand never tested winter run.
when I rang first I spoke to a woman who was a bit rude, I waited for an engineer to ring , after 2 weeks no call so I rang back and spoke to a nice polite man and within a couple of days I had a call from an engineer who when arrived was very professional and polite and did an excellent job.
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