Review Time
This service is misleading. I arranged and paid for the rental through an intermediary, and when I went to collect the vehicle, they unexpectedly charged me a cleaning fee. I challenged this, believing standard cleaning should be included, as it was not mentioned during the rental process. Upon returning the car, they insisted it was not clean, despite it being the cleanest rental vehicle I've ever returned. They imposed an extra charge of €25 for the 'cleaning.' I can also provide photos showing that the car was not particularly clean when I picked it up.
This service is a scam. I booked and paid for the rental through an intermediary, and when I went to collect the vehicle, they added a cleaning fee. I questioned this and requested its removal, as I believe standard cleaning should be included — nothing was mentioned about this at the time of rental. Upon returning the car, they claimed it was not clean, even though it was likely the cleanest rental car I've ever returned. They charged me an additional €25 for the 'cleaning.' I can also provide photos showing that the car was not particularly clean when I picked it up.
SCAM! Reservation paid online via an intermediary. At pick-up, a €2000 deposit was demanded, and the same card used for the reservation was refused, despite being in my name and me being the main driver. Nowhere in the terms is it stated that company cards are not accepted; it only indicates that the card must be in the driver’s name, which my card fulfills. No alternative was offered — only pressure to use another card I did not have or to purchase an additional insurance at a much higher cost, otherwise I would lose the amount already paid. The vehicle provided did not match the one reserved. This is an abusive and misleading practice.
We rented a car at the end of November. It had one noticeable damage and some minor scratches, all noted down. After an hour of driving, the tire pressure light came on. We returned, and they fixed it. We had no further issues; the car was fine. A deposit of €1,300 was reserved, which I was aware of beforehand. Returning the car was hassle-free, and the deposit was released. This is one of the more affordable rental services, so I wasn’t expecting top-tier service. Everything was satisfactory for us.
We were picked up from the airport, and the staff seemed friendly. However, once at the car rental location, we were informed that the credit cards we had would not be suitable for renting the car. No other options were offered, except to pay €400 for insurance, which was three times the price of our booking. We left without a car at 1 AM and were charged €35 for their late hours.
We arrived at the airport at 3:30 PM and were told the transport would meet us. The transport arrived 40 minutes late, and then it took another hour to get our car. We ended up paying much more than stated in our contract with an intermediary, making the entire process terrible and leaving us feeling like just another number. My advice is to avoid dealing with this service.
Several other reviewers have mentioned being charged for a faulty clutch, and the same happened to my father and me. We hired the car and immediately noticed the clutch was off, but we continued to avoid ruining our trip. Our mistake. The car broke down after a day, and we were then blamed for being 'bad drivers' by a receptionist. They picked us up and charged us over €1000 for a new clutch. My father, an amateur mechanic, found it outrageous that they claimed we broke the clutch in just a day. This is an absolute scam. They use car breakdowns as an excuse to replace their faulty clutches without incurring costs themselves. Be very cautious and avoid at all costs.
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