Review Time
If I could give 0 stars I would! I'm trying to buy tickets through AXS and no matter what I do the system thinks I'm a bot. I've tried Incognito mode, different browsers and the app. Support is a useless chatbot that just tells me to do everything I've already tried. I'm going to have to book by phone instead, so much for technology... I'm surprised they sell any tickets at all!
Turn up for the Benson Boone gig having sent £1000 plus hotel and train. On arrival we get told the gig is cancelled. Cancelled meaning a refund, but a few days get a notification saying it's postponed meaning no refund. All that money earning interest, whilst many are left out of pocket just before Christmas!!!! I can't afford to pay for travel and hotel expenses for 3 people again
Bought add on merch via AXS at 50 pounds each for The Gladiators O2 live show. I payed for 3 packs. Noone was aware of the existence of them at the venue despite talking to various staff. A team leader eventually advised that they should have been posted. No phone number to call them. I have emailed to ask where they are! 150 pounds worth of merch gone ! Avoid
I turned up at the O2 after great expense with my 83 year old mum, only to be told the show had been cancelled and I should have been notified. I received no notification in any way, including no email to junk. The phone numbers for this company don't work. You can only email them, and I got a reply saying resolved, without any actual communication from them. I've not received any refund. This is by far the worst customer experience I've ever had, by some distance. It's like dealing with a scam company.
AVOID AVOID AVOID! Bought tickets 6 months ago, couldn't print tickets off until the day before, as weren't available, only to find out that the parking was not included and you have to pre book parking 24 hours before the show. Tried to re sell the tickets on their site. Totally hopeless.They emailed me today to say I might want to lower my price , this was 2 hours before the show and couldnt even get access to the ticket selling page via my account to edit the price. Total rip off. AVOID
Clearly only LEGAL ACTION is going to sort out the appalling AXS IT system. I have tried, as a person having to go into hospital, to sell my tickets - but the re-sell process does NOT work. So I am now appealling to my credit card company to intervene.Failing that I will sue AXS for breach of contract and it is contractually obliged to allow the resale of tickets. AVOID AXS.
Signed up for artist presale. Got through wait list to finally get some tickets. Almost nothing left. Ended up buying some that were a little more expensive than I wanted. Look two hours later and there are HUNDREDS of tickets showing up. Literally so many available now. Feels kind of nasty - like they were pretending to have none available. Really nasty and underhanded. Wish I would have waited now but every other site I have used has had no tickets left then.
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AXS is a digital marketing platform for purchasing tickets for sports and entertainment events in the US, and overseas.
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