Review Time
AXS hide my tickets for resale fromView. Both in my app and a friend logged in on her separate account and they were hidden. Call customer support and they admitted that they were not showing up as open seats for sale and said “ohh we’ll put in a trouble ticket”.Totally BS and a shady company for ticket resale.
I have learned the hard way that if your event gets canceled, GET A REFUND!!! Do not resell your tickets. If you do, you have to wait until the rescheduled event takes place (which could be a year) before you can start the reimbursement. Once you start that process, you have to wait for them to verify your bank account. Then you have to log on to the actual Website NOT the APP or it will Not let you transfer the money. They make you verify your AXS act by text while on the website. Then you have to wait 7 to 10 business days to get your $$$. Customer service call wait time is 20min or more. I can say that a guy named Will from customer service was very helpful. He Waited on the phone with me to get it done. But it was frustrating to wait so long for money after selling tickets. Reimbursements from resale should be given immediately. Not after rescheduled show takes place.
I purchased ed sheeran tickets but after the purchase was complete I never received the tickets I paid for it got tickets for another concert date when I tried to resolve the matter they just said its my own fault and that they won't do anything to fix the issue I even sent them screenshots of the confirmation I'll never go through these guys again very amateur company the way they conduct business
I have tried to list my resale tickets with them, but they don't even show up on the seating chart...in fact NO RESALE tickets are showing up. The venue is not close to selling out, so I think they want to sell their tickets first. I have to put up with being scalped by StubHub.
Terrible website and company. Trying to get a refund for the cancelled tickets for ELO on July 13th. I received an email about getting the refund within 10 days. Trying to figure out how to ask about it and it's impossible with the AI boot/help line. Could they make it more difficult so we give up?
We tried to book tickets for rhs Wentworth this weekend but the axs system wouldn’t let me, it kept saying to try a different device / try mobile data etc- we tried everything it suggested on 5 different devices but were still unable to book the tickets, axs customer service is not open on a weekend so we were unable to call them and unable to book at all.
IF I could give minus 100 I would. Most disgusting, unhelpful customer service I have ever had to Deal with in my life. I accessed their link through PJ live (A venue in Aberdeen), got through, picked my standing tickets for the Aberdeen venue, confirmed and paid, only to then get a confirmation for the 02 in London! Contacted customer service, to fix this. Obviously all Aberdeen tickets were sold, fine whatever, so I wanted a refund. Lady told me she couldn't give me one, Then changed her tone and told me she would submit a request. Told them I needed the money back so I could give it back to friends so they could secure tickets elsewhere and the lady told me to resell them to get my money back quickly. Resold them only to be told I get my money back TEN DAYS AFTER the concert has ended. Why tell me to resell KNOWING I wanted my money back today? Went round and round and round in circles with their customer services who couldnt give two tosses and refused to pass me to someone who could help me. Really NOT happy with this company. Avoid Avoid Avoid!!!
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AXS is a digital marketing platform for purchasing tickets for sports and entertainment events in the US, and overseas.
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