Review Time
Tried to book accessible tickets for Champion of Champions, the phone number doesn’t work so contacted them via the chat line and was told they don’t do disabled tickets and to call the venue direct. The venue said they do not deal with tickets so someone is lying and deliberately discriminating against Disabled people. The venue have no reason to lie so I can guess who did!
Been trying to buy tickets for three days. I have followed all the tips. Different devices and browsers, without VPN etc. I am always mistaken for a bot and am now supposed to give customer service my IP address. Buying tickets has never been so difficult. I am now giving up and buying on another platform.
Tried to contact AXS UK today.. no contact number.. ask a question was useless.Finally got through on live chat to be reconnected 6 times and having to start conversation again and again. AXS have cancelled my concert ticket without prior notification but can't explain why as concert is still going ahead.. They just kept stating contact PayPal or your payment provider.. money hasn't been refunded as no issue with payment providers. Now tickets have disappeared from app and AXS no willing to explain.I have raised a complaint with them but states 3-5 days to get back to me
We purchased tickets through AXS.com for an event that was later rescheduled. When we requested a refund due to the time change, we were told that refunds could only be issued to the original ticket owners.AXS.com claimed they were unable to contact the original owners to process our refund, leaving us stuck with tickets we could no longer use. This policy seems unreasonable - if AXS.com sells tickets as a legitimate marketplace, they should be able to handle basic customer service issues like refunds for rescheduled events.Ticketmaster apparently would have issued the refund, but AXS.com's system and policies prevented this from happening. Very disappointed with their inflexible approach and poor problem-solving when customers face legitimate issues through no fault of their own.Would not recommend using AXS.com for ticket purchases.
I wouldn't even give 1 star. The worst ticketing experience of my life. Unable to get logged in via the app or on my phones browser. But worked fine on my work laptop - not much help when I need the ticket on my phone to get into the venue! Hours of round and round trying to get hold of some support. Phone numbers don't work. The chat bot isn't helpful. When I eventually got an online query form off someone did respond quickly however they just went through all the troubleshooting I already did with the chatbot. Not the customer service persons fault of course he was just going through the process but frustrating nonetheless. Still don't have a solution or access to my ticket for a concert that is less than 48 hours away! O2 Arena needs to DROP AXS for its ticketing what the hell is wrong with just using the usual ticketing companies! So much stress and upset caused by this today!
Man this place sucks it’s almost scammish customer support is trash in help no options to supervisors sxxxx just piss poor.Trying to get a refund is like trying to get 100$ dollars from the homeless.The protection plan is trash.For the streets use a different method i wanna take my star back 2
Terrible. This is the second time I have been to an event in which AXS were the only platform available to buy the tickets. It's almost impossible to contact customer service and when I tried to purchase parking tickets for the festival held at Sandringham estate I was unable to do so despite many attempts. Pre paid tickets were advertised at £12.50 or £15.00 on the day. I had to purchase on the day so was effectively overcharged by £2.50 for failures on their own website. Great moneymaker for AXS. Multiply that by thousands of cars and you make yourself a much higher profit. Organisation around the event was also dreadful.
Trying to buy tickets for a gig, waited in the queue 30 mins, then was told as my turn to enter the website came around my access was restricted, then by the time I went through the queue a second time there were no tickets left. Absolutely useless shambles
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AXS is a digital marketing platform for purchasing tickets for sports and entertainment events in the US, and overseas.
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