Review Time
I purchased tickets for tonight and was unable to access them. After several rounds with the virtual assistant and a conversation with Ashley h I still don’t have my tickets and we will now miss the show. He app has now blocked me so I can’t even speak to an agent. The worst service ever one star is actually too many
I had to download the app to get the tickets I purchased. I had to verify myself via a video and drivers license. Then I couldn't log in the app said I wasn't real cause something was typed to fast or used on multiple devices. Well I think I was hacked within minutes of my purchase. I got an email saying my phone number was updated. I immediately changed my pw. My name was also changed to a bunch of letters. It's outside of business hours so no live help. Had to submit a request. These tickets better be legit.
I had to download the app to get the tickets I purchased. I had to verify myself via a video and drivers license. Then I couldn't log in the app said I wasn't real cause something was typed to fast or used on multiple devices. Well I think I was hacked within minutes of my purchase. I got an email saying my phone number was updated. I immediately changed my pw. My name was also changed to a bunch of letters. It's outside of business hours so no live help. Had to submit a request. These tickets better be legit.
Utterly shit. Spent over 50 minutes on a page that said "just a sec, getting your tickets" and of course you aren't supposed to do anything in case it thinks you're a bot. So after 50 minutes I refreshed the page as it was looking like a fault had occurred, only to be told sorry no tickets available. So legit fan got shoved off into a waiting abyss while the actual bots probably are getting the actual tickets. By the time you've wasted your time on that, any chance of getting a ticket on the other nights have gone. Only giving 1 star for this monumental heap of shit as you cant give 0 stars. Waste of time followed by huge disappointment.
Bought 2x $800 tickets through their website. Haven’t received any sort of confirmation that they have shipped. Reached out to customer service, but they can’t tell me WHEN nor WHERE these tickets might (or might not) be shipped.
Put the tickets and guide book in my basket clicked 'Checkout' cannot complete payment. Tried FAQ. Have updated the AXS app, am registered, reset my password, confirmed I'm a real person. Still can't pay! Really have better things to be doing with my time.
AXS deserves zero stars for its use of geo location and restrictive practice. It was easy enough to buy my tickets but sell them? Oh no, of course not. I can't add my bank account because I am accessing from abroad. Never again. Also a big shout-out to venues who use this company. Unexplained error messages, no local support, nothing.
I was bought tickets as a present they went to my friends email. Today she sent to myself. I had to download the AXS app. I am elderly and tried several times then the I am not a fan blocked me. I am deeply distressed and tearful. I can’t understand the instructions to change this. And the Chatbot is useless for me. I can’t find an easy way to contact customer services. This has ruined what should have been a lovely gift. I do have time before the event. Can anyone advise. Can some kind person send me an email or telephone number to call them thank you Joe from AXS UK made contact via email and sorted out this issue. His instructions were clear. And he doubled checked that everything was in order. So I am so thankful for Joe
Was charged 235.00US for tickets that are $40.00 here in our town in Cranbrook. Never received the tickets for the Ballet, my friend and I were to attend. Tried to stop Payment on my Visa, Visa says I need to go through the dispute board, and they say I need to talk to the company the tickets were purchased through. Well that's a joke.. talk to who!! No tickets, no ballet no refund.. it is maddening
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AXS is a digital marketing platform for purchasing tickets for sports and entertainment events in the US, and overseas.
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