Review Time
System detects you as bot no matter what you do. No vpn, no proxy, doesn’t even matter. It’s a shitty system that is so poorly run it cannot even do the one single thing it should - give people who’ve queued up for hours the chance to see their favourite show. Hope this shit show of a company goes out of business and their shareholders cry like little babies. Shame on you.
The website did not work for several hours this morning. As a result i wasn't able to buy tickets that i was assured i was virtually certain of getting. i was identified as a bot on about 50 occasions, i couldnt access the page and i was advised to take action like deactivate VPN and other security features that were not the cause of the fault. they didnt do their job and as a result tens of thousands of fans missed out on tickets. it was disgarceful
I guess if tickets to the event you want are being sold through ASX then you’ll try despite the reviews but…Having followed the instructions in detail and got to the front of the queue for event tickets today, only to be restricted access at the point of selecting a date for being a ‘bot’. An absolute farce.
The first time I used AXS to purchase gig tickets, I did so with no issues. The second time? Blocked as a bot. I spoke with customer support and credit to them here, they were friendly and unblocked my IP for me (the only reason they get an extra star). But by that point all the tickets were gone due to it being a high demand event. I attempted getting tickets for another high demand concert today. With last time in mind, I used the same device and WiFi. They unblocked me right? I should be fine. How very wrong I was. I waited in a queue for 25 minutes, only to be greeted with a message I was blocked as a suspected bot again. Whatever systems they are using to try and prevent bot activity are not working *at all*. I'm just a regular fan. I purchase 1–4 tickets at a time (my son, mum and nephew have overlapping tastes in music, so the tickets are only for us). I've never resold a ticket in my life. And even if I did, I certainly wouldn't ask for more than face value (I've even emailed my MP begging for laws to stop tickets being sold above face value). However, in both cases where I missed out, due to being blocked as a 'bot', there were immediate tickets available on re-sale sites. The bots/touts had got them, and I, a real fan, did not.Until AXS addresses this issue properly I absolutely cannot recommend them.
Absolutely terrible experience. I was on the site from when the tickets went live - just as I had cleared the queue I was kicked out for being a 'bot' (no VPN, completely standard factory setup). Finally I managed to get in and selected some available seats. Only to then be told they were 'no longer available'. Repeat 5 times at which point I'm kicked for being a 'bot' because I have clicked too much. Rinse and repeat. No tickets for my favourite band, and hour and a half of my life wasted. Completely awful site and I recommend using any other.
If I could use another company I would. Mistaken for a bot no matter what I try. I am not a bot. I have verified my email address 6 times. Used one device. One window. Not apple devices, no VPN etc etc. No reason to think i am a bot. Cleared my cache. Restarted everything several times and yet still restricted access. No customer support. Horrible experience. And crucially no tickets.
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AXS is a digital marketing platform for purchasing tickets for sports and entertainment events in the US, and overseas.
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