Review Time
Six weeks ago, I sold the tickets and provided the Paypal account at the time.Still not received the money despite contacting their support which did not acknowledge the above.I wish the pop star managers cared more and looked at these reviews I mean 1 star on trust pilot is awful.
We missed out on awesome seats for the foo fighters in Sydney because AXS system is garbage. took payment and everything but no tickets after 48 hours of waiting, we called and there was no evidence they were purchased in their system..... so we missed out on them. warning to event organisers, use Ticketek or Ticketmaster next time, at least their system works!
I already have virtual tickets for an event. I've changed my phone number so the AXS app will no longer work because it is phone number dependent. Trying to change my phone number proved to be impossible. I spent about 4 hours on the app, and on my desktop. Everything is digital and the FAQ don't give you the answer. No real people. Negotiating this terrible website is like finding your way through a maze and time consuming. Very frustrating. However eventually I discovered a link to customer service which was hiding. Once there a human solved my problem!
NOT RECOMMENDED !!! BE AWARE !!! I spent several hours trying to buy a ticket for Disney on Ice. Was blocked as a bot 3 times, spoke to tech support on AXS website. Unblocked and again on the final stage stopped by the payment method. 3 different devices, 4 different cards, and all the time unable to purchase. The worst thing is that my Monzo allowed to send the money twice, and now I need to wait for a refund, no idea for how long. I reported them through my bank as a SCAM. NIGHTMARE!
I was one of many hundreds if not thousands that were appalled at the production you sold tickets for at the AO arena on 23rd December.The whole show was an absolute disgrace, massively mis-advertised and the producers should be ashamed for advertising trailers for something that was so different to what was performed. The expectation was a breathtaking cirque style show, instead we got amateur actors, a poor stage set out, cheap props, disgusting "glory hole" jokes, plus racist comments, totally inappropriate for children! Dont even get me started on the "magic flying bicycle" as advertised on the trailer which was a bicycle placed on top of a golf buggy!What I thought would be a pre Christmas treat. Instead it cost me over £400 to watch utter rubbish. An expensive night which was utterly disappointing. Hundreds of complaints and yet axs refuse to take any responsibility and refund our money! Disgusting!
Spent hours trying to book a show, should really have taken that as an omen and left it. Axs advertised Wicked Wizard of Oz Cirque Spectacular as family entertainment but what we watched was anything but. Now refusing to refund tickets through Consumer Rights Act 2015 as the selling agent for Worldsbiggestproduction who put on this fiasco.
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AXS is a digital marketing platform for purchasing tickets for sports and entertainment events in the US, and overseas.
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