Review Time
Booking nearly £1300 for group of abba voyage tickets . Entered payment details. Error message. Turns out they have taken the money BUT are STILL showing tickets for sale online. Can't contact them by phone. Online chat says no human available. Avoid like the plague
HORRIBLE- Never again!! Didnt get my tickets till about 2 hrs before the show, which was 100 miles away. Never made it- WHAT A SCAM!!! If only I had read the reviews before purchasing....NEVER AGAIN!!Zero communication, you only get chat bot which doesn't help at all...
AXS are incompetent and unhelpful. I have been waiting for them to close an account since 6/7/25 it is now 7/2/26. The could not help on the phone. They have not helped in spite of several emails. They did not have the ability to change the phone number. They are useless and deserve 0 stars.
Avoid AXS like the plague.I booked tickets for ELO 6th July but unfortunately my wife was taken ill so put tickets up for sale through AXS resale. Received email telling me they had sold and had to add payment details to my account. I logged into account and entered personal details but The continue button didn’t work despite trying countless times.tried using Bot but just kept telling me to add payment details. AXS phone numbers listed are no longer in use. Managed to send email to support address I finally found explained situation and received email telling me again how to add my payment details! I could screamDon’t know if I will ever yet a reply which leads me to my £185 refund.
Booked tickets for RHS Wentworth and told I needed that AXS app to access my tickets.Went to download the app and ended up with a fake site but had already given my card details before I deleted the fake app.Fraud team have contacted me this evening that they have declined subscription payments of 59 pounds to a site in Cyprus twice in the last week linked to the fake AXS.Be careful, thought I was savvy.
Please please please avoid booking tickets through AXS. Their chat live with an agent feature is one of the worst I’ve ever seen. The agents ask you all these questions making you leave the internet app to check your email ie: confirmation number and when you come back to the chat the agent is gone and you have to start all over again. It took me 3 attempts to realize it was on their end and not mine. They should make a warning that you cannot leave the app & need both your phone and a laptop if you want any help. Also, they’re giving everyone their tickets ONE day before the event??? How sketchy. I tried asking the agent further questions & he just ended the chat. Not even answering any - Kevin W. then Tasha C. The next agent Took 40 minutes just to answer ONE question I had. It was ridiculous. She took 5 minutes just to ask me another question & not even answer my first question. I tried to ask for a supervisor several times & she assured me they didn’t have one and there was no way to contact one. Yeah right.. she just didn’t want to get in trouble
Booked tickets for RHS Hampton Court Garden Festival. After being talked through the booking procedure by a very nice lady.... the big day came. What a disaster. I checked the app had the tickets before leaving home. All was good however at the entrance gate, no tickets showing. Even the helpful man who was going to scan my QR code was unable to find it. The screen was blank. Seems I was not alone. Countless others along with myself were directed to the ticket office where they took my name and printed out a ticket for me. What a frustrating experience. Hopefully RHS will not use this method for tickets at their next show.
Had to use them to buy RHS show tickets. 3 times it told me I was a bot, probably because I was clicking too fast and kicked me out! You have to download the app because they don't provide etickets. Horrible experience. Will not be going to any more RHS shows if they don't change ticket providers.
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AXS is a digital marketing platform for purchasing tickets for sports and entertainment events in the US, and overseas.
