Review Time
Why on earth are the RHS using this dreadful company to book the Hampton Court Flower Show through? Dreadful non human contact and complete lack of advice. Expect you to be a computer programming expert just to be able to book tickets. RHS - you are losing money, if hundreds of people like us, just gave up trying. Even the helpdesk and customer service phone numbers are not in use. If I could have given zero I would have.
I sold my tickets on axs over 15 working days ago. (6th July) Their terms and conditions say they will transfer the money within 10 working days if the sale. I called to complain and they said it would be transferred the following day. This hasn't happened either!Terrible. And meanwhile the money accrued interest. Lucky them.
I bought a ticket for Billie Eilish concert on the AXS website one year in advance. Now, I just can't access my account and my my ticket. They say they can't unblock my IP in Portugal. But when I bought the ticket I was in Portugal and there was no problem. Now, I need to resale my ticket and I have tried a number of times to settle this with the support but they always suggest to use another device, but they don't give a solution. And none of my devices is working.
Do not use this service, in every way possible the most useless product ever, you might as well throw your money out of the window. Website keeps freezing up, app keeps crashing, settings on the app are unstable, basic login reset is not even working. Off course no proper customer support, only useless robot chats that are set up to steer you away from customer interaction, referring you to basic Q&A's only. Really the first time in my life that I decide to post a review so to warn others against future experiences.
Extremely bad app and follow up. I bought tickets online and when I downloaded the App couldnt get the code sent to my phone number (for the tickets) despite following all recommended steps from Chatbot. Save for going to the Venue in person! Avoid at all costs.I also emailed the email address which bounced back as 'invalid'. That is where these emails go also.
Used this rip off app to purchase VIP Package for front row at O2 Arena. Not sure what was VIP, picked up a merchandise bag that had 4 badges and a contraption which I haven't a clue what it is. No hat t-shirt parking food drink VIP area, nothing you would expect paying for a privilege ticket package.
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AXS is a digital marketing platform for purchasing tickets for sports and entertainment events in the US, and overseas.
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