Review Time
Initially, my experience when renting the property was very smooth, and I appreciated the support provided in finalizing the tenancy agreement. However, after moving in, I encountered several maintenance issues which were reported promptly. These included a leaking pipe under the sink, an oven that was not properly cleaned or functioning, and later, the discovery that the boiler was not supplying hot water.While I raised the sink and oven issues straight away, the hot water issue was first mentioned over the phone and later raised formally through the company portal. Unfortunately, despite my efforts to communicate these concerns, the response and resolution process has been disappointing.When I spoke to the property manager, Rob Shaw, the conversation started off positively. However, subsequent responses became increasingly generic and unhelpful. When I raised my concern about this lack of progress, the manager reacted unprofessionally by raising their voice, as accusing me being disrespectful towards him —a level of conduct I did not expect and found unacceptable.As of today, it has been 13 days since I moved in, and these issues remain unresolved. This has caused significant inconvenience, particularly as these are essential facilities that should have been checked and functioning properly before move-in.Overall, while the initial rental process was handled well, the aftercare and professionalism in addressing maintenance issues have been unsatisfactory. I hope this feedback is taken constructively to improve communication, professionalism, and responsiveness for tenants in the future.Please note : This experience happened in the Nottingham city.
Bairstow Sutton In Ashfield branch has been wonderful. We have had bad experiences before with moving houses. The staff there put us at ease straight away. Bethany came and valued it. Updated us every step of the way, later helped me sort all paperwork. Laura and Lisa were there to ease out nerves and Ebony kept us informed throughout, chasing up our questions to solicitors and the other estate agent. All the team were professional and efficient. But most of all caring about their clients.
I have just sold my house with the help of Bairstow Eves. The service has been excellent from start to finish. Lisa McNeil was particularly helpful and her communication with me was brilliant, keeping me up to speed throughout the process
We want to say a huge thank you to Mohamed, from the bottom of our hearts. He didn’t just give us and our kids a house — he gave us a real home. He brought stability, peace, and the comfort of knowing that we finally have a place where we truly belong.Because of him, our family can finally breathe, live, and dream again. He went above and beyond to help us, and his kindness and understanding will stay with us forever. People like him make the world a better place, and we will never forget what he's done for us.Thank you, to Mohamed, not only for his help but for the warmth and heart he put into everything he do. He changed our lives in a way we will always remember. ❤️
Lucy and Chris were amazing, to say they went above and beyond is an understatement! They chased and chased when it came to the conveyancers and managed to get me into my flat in good time. I am so happy being back and living in my dream home, forever grateful!
I have bought and sold house so I am no novice. The house I was selling this time was my mothers. Therefor we as a family were still grieving. Information was sparse, not clear and if we had all the information we should have had we would not have accepted the offer and kept the house on the market. I felt the company was not working for us. I have spoken with B Eves but got nowhere. I would not use them again, very disappointed
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