Review Time
I made a $50 purchase was told I qualified for a free gift discounted at checkout. My order was not discounted and the free gift was a final sale item. Do not trust this websites "free gifts" it also does not do an order review before processing payment. $28 for a pair of shorts is outrageous and is more expensive than the bra I purchased.
Days before receiving my order of 2 bras a serious medical issue was discovered. Due to the emergency issue I am not able to wear this type of bra. I received a recording when I called customer service for a return or exchange. The recording lead me to the website. I was not able to return or exchange the items. I feel in a medical case such as mine an exception would be made if i were allowed to speak to a customer service person. Now I am out of funds for the cost of the two items I can not use. In my case the customer service for this company should give a faithful customer a chance to at least explain.
This was the BEST customer service experience I think I have ever had! Diana was so accommodating, professional, friendly, helpful and extremely patient. She helped me with a return and also helped me to select alternative swim tops and bottoms. Diana made me feel like a valued customer, which is so rare these days. I'm so appreciative of her kindness and of the outstanding service she provided. The service I received from Diana makes me want to continue to shop at BN.
The sales associate handled my return/exchange plus an additional purchase so efficiently and so patiently. Additionally, one of the exchange items was not available in the new size in the color I needed. She found another bra in a similar color the I now purchased. I didn't see this second bra on you website. I'm very happy that she could find this for me. She wasn't rushed and was very, very patient.
I ordered 2 bras, one fit and one didn't. So I emailed to do a return, since exchanges are not allowed for anywhere outside of the USA. They were going to take $40 off the refund for shipping and fees, leaving me with $20.On their site it says you'll be refunded the price but you have to cover return shipping, I was not given that option which I would prefer since I could find a cheaper way to ship back. I emailed them back to cancel the return as the shipping back was too costly. The customer service took a week to reply and were uninterested in my concerns. I wouldn't order from them again.
Tiana was nice, and empathetic to may situation. She answered the questions and gave me an encouraging word before hanging up.. She's and Asset..The bras were not my favorite. They had no give to them, and they felt uncomfortable in the shoulder despite holding the girls in place
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Bras, panties, lingerie, swimwear, shapewear, activewear, hosiery, men's underwear, plus size bras and more at Bare Necessities.
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