barnardmarcus.co.uk

2.8
2.8 Based on 200 reviews

Buy, Sell or Rent your home in London with Barnard Marcus. Part of Sequence, award-winning national estate agency selling thousands of properties across the UK....

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Average Rating

2.8

/
5

200 Reviews

5 Star
43%
4 Star
1%
3 Star
0%
2 Star
1%
1 Star
54%

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Ramona Powell
We rented a property through barnard…

We rented a property through barnard and Marcus and Sara the agent really helped us she was very helpful and I have had a very positive experience with them.

5
Date of experience: Mar 21, 2024
Braden Brooks
HORRENDOUS EXPERIENCE

Warning for anyone stepping into Barnard Marcus Worcester Park.Everything this company seems to do is for their own benefit and not the customer. Their monthly rental statement is virtually impossible to understand and when I was overcharged nearly £1000 even their own accounts department could not work it out and advised me to go into my local branch to sort it out! Further to this they 'Lost' my entire inventory even though I had paid for it and told me it was the fault of a previous employee who was 'A bit dodgy'. Further inventory carried out completely missed off burn marks in the carpet and a large hole in the bathroom door. When I asked for a copy of my Letting agreement I was sent one belonging to someone else which included all of their bank details!After a catalogue of errors told them I wanted to give them notice and part company with Barnard Marcus even with the full three month notice given they threatened to charge me £1950 +VAT for coming out of the contract and moving to another estate agent! At every step of the way this company has failed badly and made the whole experience of letting a property an absolute nightmare. Avoid them at all costs!

1
Date of experience: Mar 20, 2024
Penny Reed
Very enjoyable experience

Oscar from Barnard Marcus was very professional and was able to offer a lot of useful information. It was a pleasure to be shown around by someone, who obviously took pride in the job.

5
Date of experience: Mar 18, 2024
Wilma Cook
Professional letting service with great customer service

I had some tenants do a runner on me in February 2024, and that was whilst they were in the care of one of London's top letting agencies. So, you can imagine I was not ready to hand my property over to another agency easily. Enter Lauren McDowell and Christopher Robson from Battersea Branch - a cool, calm and collected pair that swept me under their wing and very soon found me some replacement tenants - nicely vetted and decent! The whole process was stress-free, quick and professionally executed.Thanks, Lauren and Christopher! It is good to know that you are my go-to people throughout the letting process, not like some other letting agents, where every time you phone, someone else is dealing with your matter and does not have a clue. Look forward to a long mutually beneficial relationship!

5
Date of experience: Mar 18, 2024
Kierra Kelly
Archana has been really amazing

Archana has been really amazing, she has been really proactive in searching for properties for me. Very reliable and patient. I feel very lucky to have her as my agent as I will continue my property search with her help. Thank you :)

5
Date of experience: Mar 15, 2024
Rhiannon Clark
Not assisting me to get my 2k deposit…

Not assisting me to get my 2k deposit released by the landlord. No comment from the landlord as to any issues. Having to put in a dispute with TDS

1
Date of experience: Mar 08, 2024
A cheating and dangerous auction agent

A cheating and dangerous auction agent. I bought a property in Blackpool in 2019. They advertised the property as a freehold worthed 10,000 at 75-77 Caunce Street, FY1 3NDI did not see legal pack properly and then ended up with the bills including their auctionee fee of 35,000 pounds.The nasty thing of the property I bought turned out a long leasehold 999 years and I have to pay rent, service charge etc and that is very surprising and dangerous .It caused and ruined my financial aspect and life. It took almost 4 years for years to repay the debt.I take them to the property authority but they did not do much. I intended to take them to the Court for misleading the public but have no money to pay legal fee.The authority should shut down this nasty auction agent. After you did so bad and dangerous things, karma will come back to you one day and let karma do all the work.

1
Date of experience: Mar 06, 2024
CHIBI26
I STRONGLY RECOMMEND BARNARD MARCUS IN…

I STRONGLY RECOMMEND BARNARD MARCUS IN REDHILL. WHEN ALL HOPE WAS LOST GARETH KING DID ALL HE COULD IN FINDING ME A BUYER. HE IS EXTREMELY HELPFUL, FRIENDLY, PROFESSIONAL AND I AM SO HAPPY. I HAVENT COMPLETED YET BUT GARETH THANK YOU!

5
Date of experience: Mar 05, 2024
Velvet Fisher
I used Barnard Marcus Redhill to sell a…

I used Barnard Marcus Redhill to sell a flat via the ‘I am sold’ auction site. BM initially got the lease period incorrect and even though they were told they still went to the market with this incorrect information . Throughout the auction process there was a disconnect with BM and I am sold auction house. I was advised that I should be chasing I am sold to see whether people who were interested had made contact. Very difficult to get hold of I am sold. We were then advised to reduce the asking price and the reserve which we did . We eventually held an auction but there were no bidders . We withdraw from the market and sacked I am sold and BM . They still continue to market my flat at the wrong price even though the auction period has lapsed and they have been dismissed. Do not use BM and I am sold, is my advice .

1
Date of experience: Feb 29, 2024
Gertrude Cooper
I used Barnard Marcus for the sale of…

I used Barnard Marcus for the sale of my property and the purchase of my new property they were great (specifically Michael Griffin and Jill Parry). I found with a few other estate agents when getting valuations that they can be quite pushy however Michael was the total opposite, he provided me with my valuation and all the information I would need to make an informed decision about selling my home and didn't try to push me into getting on the market before I was ready. My sale was actually not straight forward at all as I was buying a new build which came with a delayed completion date. Michael managed to find me a buyer that was happy to complete when I was ready move which was going to take up to 6 months. (I can't imagine there are many people who buy a home and will be that patient). Once prices had been agreed, the exchange process began which had several bumps in the road (solicitors fault) all of which Michael and Jill stayed on top of to keep things moving. Jill kept me updated as much as humanly possible and if it had not been for her im not sure we would have exchanged on the day that we did. Overall I would absolutely recommend selling or buying with Barnard Marcus, they ticked all the boxes for me and charge reasonable fees based on other quotes I was provided.

5
Date of experience: Feb 20, 2024

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