Review Time
very unprofessional -cannot be trustedmy client agreed a purchase with the finchley office on thursday, we made the mortgage application on Friday - the following monday my client receives a letter from Barnard Marcus saying they are not proceeding with the sale - no reasons given,just incredible and sadly means they cannot be trusted - never had anything like this before
Max Harffey was absolutely brilliant during my very challenging purchase of my apartment. He helped me every step of the way. Communicating with me all the time. Giving me support when I thought my home was lost. Fantastic and great outcome because of him.
A member of my family moved to "luxuiry accomodation" in Sutton. Due to unclear information emailed by the agents the deposit, which I paid for was made twice. BM were given my bank detials for the return, 30/05/23 but took no action. I called them 06/06/23 an agent called Sophie asked for my account details. I followed up with an email and her response was "Ive amended the refund so it will land in your account, Refunds can take up to 10 working days,". I was unhappy that there would be delay and emailed Sophie several times regarding this. Following my 4th chase Sophie responded on 14/06/23, "I have sent the refund request to my accounts team, I will chase this now". I have been chasing progress daily since then with no response and without payment of the £317. The appratment is not as advertised; the member of my family moved into the appartment 10 June. Despite Barnard Marcus advertisment that the appartment is "luxury" it did not have a working cooker (it had not been wired in) and there was no plug for the bath. The landlord has been contacted daily regarding this. For the most part they have not responded. On the 15/06/23 they managed to speak to the landlord who stated only that the issue would looked at some time this week. A close member of my family has not bee able to cook for themselves for a week nor take a bath. This is completely unreasonable.
The worst agency ever. All they can do is take money from the landlords and then provide zero service. John Fenton - area manager - has not actioned my complaint for three weeks - I want all of the fees I paid refunded.The tenants were not properly referenced (the agency lied they were a family), I could not get access to the property even with notice and therefore couldn’t do sale viewings, the agency didn’t chase rent arrears, it didn’t help me negotiate deductions for damage to my property from the deposit and didn’t do a check-out report.Two months after the tenants have moved out my complaint has not been actioned,I have not got any of the deposit or rent arrears.I told John Fenton and his superiors I have posted a review, as I was very disappointed with the service and even sent them a screenshot. Instead of actioning my complaint Barnard Marcus complained to TrustPilot that my review was fake and tried to have it removed. I then had to provide confidential documents such as rent statements to prove my review was real.Worst service imaginable.Avoid!
I used their auction division and bought a plot of land through their auction recently. It turns out the land has other owners who believe they should own the land so having paid all the cash and I now in a massive legal dispute over if I have bought the land or not. They emailed me the day after the auction telling me that the completion date, as was the seller's right to do so, had been brought forward to 2 days from then, giving me no time to get a solicitor/conveyancer and their auction rep company, who badgered me with threats and sent someone around to my house and posted a notice in my window all taped to the glass, told me they always check that everything is fine with property and/or land they auction, so it would be a waste of time for me to get a solicitor. Then letters started arriving from other solicitors telling me of the claim to the land I had bought and I have emailed Barnard Marcus many times and no-one will respond to me. Absolute disgrace. Don't buy from their auctions !!
Will Wigley has been the most amazing estate agent I could hope for. But I would be lying if I said that that is all he has been. Will has been a chauffeur for many a house viewings, a designer helping me envision the property for myself but most of all a friend through the ups and downs of the house buying process. We worked together for a year before I purchased my dream first home and it’s all thanks to Will. He was there when my first purchase fell through and gave it his all for my second one. He worked harder than any one on the team and I can truly say is the best estate agent out there. And I would know, I came across 20 of them! I know that I will be making all future purchases and sales through Will and if he ever leaves the world of real estate, through Barnard Marcus because they surely know how to pick them. A massive thank you to everyone who made my dream come true including Lee and Kelly. I look forward to working together again one day!
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