basspro.com

1.7
1.7 Based on 340 reviews

The world's most exciting sporting goods available online. Truly everything an outdoor sportsman could dream of online. World's largest fishing and hunting departments ... choose from thousands of different lures, name brand rods and reels and every fishi...

Unclaimed Profile
Business profile not claimed
This business hasn’t yet claimed their profile on our platform and may be unaware it's listed. As a result, their rating might not fully reflect their customer service or responsiveness.

Average Rating

1.7

/
5

340 Reviews

5 Star
15%
4 Star
0%
3 Star
1%
2 Star
6%
1 Star
79%

Filtered Reviews

Filter Reviews

Review Time

Noel Barnes
Firearm Purchase / Ban

First off, I (use) to love going to Bass Pro and would support them in their firearm department at much as I could, even though their prices are higher, and their purchase process is beyond ridiculous and they require about 2 dozen employees to review the paperwork.However, I recently tried to purchase a pistol (as I've done numerous times) and misread one of the two new questions the wonderful AFT added to the form earlier this year. Because of this, I was denied the purchase, understandably. The problem I discovered is that apparently it is store policy that if you answer a question wrong on the application (regardless of the reason, even if it was an accident), you are banned for LIFE from purchasing firearms at ANY Bass Pro or Cabela locations. The only way to get this changed/reversed is to get legal counsel. Is this not the most absurd thing you've ever heard in your life? Not a come back tomorrow and try again, or you're temporarily suspended for firearm purchases for X weeks. Nope, you're banned for life for a simple mistake, unless you want to pay thousands for legal counsel.Bass Pro was one of the last stores I truly supported in this age of wokenness. However, after their ridiculous policies, I can't support them any longer in any department. I hope they fail and sink like the rest of them.For those that do shop here, I would recommend shopping elsewhere and supporting other FFL's, ones who care and support law abiding citizens, will work with you, and not treat you like a career criminal because of a simple mistake.

1
Date of experience: Apr 01, 2023
Damon Patterson
Firearm Purchase / Ban

First off, I (use) to love going to Bass Pro and would support them in their firearm department at much as I could, even though their prices are higher, and their purchase process is beyond ridiculous and they require about 2 dozen employees to review the paperwork.However, I recently tried to purchase a pistol (as I've done numerous times) and misread one of the two new questions the wonderful AFT added to the form earlier this year. Because of this, I was denied the purchase, understandably. The problem I discovered is that apparently it is store policy that if you answer a question wrong on the application (regardless of the reason, even if it was an accident), you are banned for LIFE from purchasing firearms at ANY Bass Pro or Cabela locations. The only way to get this changed/reversed is to get legal counsel. Is this not the most absurd thing you've ever heard in your life? Not a come back tomorrow and try again, or you're temporarily suspended for firearm purchases for X weeks. Nope, you're banned for life for a simple mistake, unless you want to pay thousands for legal counsel.Bass Pro was one of the last stores I truly supported in this age of wokenness. However, after their ridiculous policies, I can't support them any longer in any department. I hope they fail and sink like the rest of them.For those that do shop here, I would recommend shopping elsewhere and supporting other FFL's, ones who care and support law abiding citizens, will work with you, and not treat you like a career criminal because of a simple mistake.

1
Date of experience: Apr 01, 2023
Zachary
Poor Return Policy

I returned 2 items to bass pro.Items received 2/15/23.Called today 2/22/23 told it would take 7 week for refund. VERY POOR RETURN POLICY.

1
Date of experience: Feb 22, 2023
Poor Return Policy

I returned 2 items to bass pro.Items received 2/15/23.Called today 2/22/23 told it would take 7 week for refund. VERY POOR RETURN POLICY.

1
Date of experience: Feb 22, 2023
Maximilian
The boat department has only on good Salesmen

The boat department had only one good sale person he new boats answer my question help me to pick the right boat. The boat manager is a person who know nothing about boats his name is Al Lopez do not deal with him. Ask for Dan Moment he has the experience in boating business.The store is located in Bass Pro in San Antonio Texas, t

1
Date of experience: Feb 15, 2023
Noah_Da_5naf_Fan98
The boat department has only on good Salesmen

The boat department had only one good sale person he new boats answer my question help me to pick the right boat. The boat manager is a person who know nothing about boats his name is Al Lopez do not deal with him. Ask for Dan Moment he has the experience in boating business.The store is located in Bass Pro in San Antonio Texas, t

1
Date of experience: Feb 15, 2023
Abby Harris
I just bought a Bass 18 pontoon boat…

I just bought a Bass 18 pontoon boat from Salesman. His name was Peter Crawford. He works at the Oak Brook store in Illinois. He was very knowledgeable; he took the time to walk me through every detail of the pontoon boat I purchased, which made me super comfortable with my purchase. Oh, by the way, he is also a fisherman, and we were able to compare notes

5
Date of experience: Jan 28, 2023
Tori
I just bought a Bass 18 pontoon boat…

I just bought a Bass 18 pontoon boat from Salesman. His name was Peter Crawford. He works at the Oak Brook store in Illinois. He was very knowledgeable; he took the time to walk me through every detail of the pontoon boat I purchased, which made me super comfortable with my purchase. Oh, by the way, he is also a fisherman, and we were able to compare notes

5
Date of experience: Jan 28, 2023
Margie
Don't Order Online

Ordered 2 items online Nov 27th. Got shipping notification Nov 30th. Online status of order still indicated "awaiting carrier pick up" 4 days later, even though it had supposedly shipped. Online chat agent indicated the item had shipped Dec 2nd. Provided tracking numbers for shipment. Dec 7th status still had not changed. Online chat agent again insisted it had "shipped" but could still be awaiting pick up. Gave estimated delivery that probably won't happen. Both agents advised that order could not be cancelled as it had shipped, but has it? No refund can be issued until the item can be verified undeliverable. Worst shipping practices that I have ever experienced. Do yourself a favour and never order from Bass Pro online.Update Dec 12th My order arrived today to my surprise. The website has still not updated and indicates that the package is still awaiting pick up by carrier.Happy I got my stuff but will never order online again.

1
Date of experience: Dec 07, 2022
Alberta Fisher
Don't Order Online

Ordered 2 items online Nov 27th. Got shipping notification Nov 30th. Online status of order still indicated "awaiting carrier pick up" 4 days later, even though it had supposedly shipped. Online chat agent indicated the item had shipped Dec 2nd. Provided tracking numbers for shipment. Dec 7th status still had not changed. Online chat agent again insisted it had "shipped" but could still be awaiting pick up. Gave estimated delivery that probably won't happen. Both agents advised that order could not be cancelled as it had shipped, but has it? No refund can be issued until the item can be verified undeliverable. Worst shipping practices that I have ever experienced. Do yourself a favour and never order from Bass Pro online.Update Dec 12th My order arrived today to my surprise. The website has still not updated and indicates that the package is still awaiting pick up by carrier.Happy I got my stuff but will never order online again.

1
Date of experience: Dec 07, 2022

Is this your business?

Claim your business profile now and gain access to all features and respond to customer reviews.

Business Details

  • The world's most exciting sporting goods available online. Truly everything an outdoor sportsman could dream of online. World's largest fishing and hunting departments ... choose from thousands of different lures, name brand rods and reels and every fishing accessory imaginable for bass, trout, saltwater trophies or what ever your fishing adventure requires. Large selections of hunting gear includes name brand products, rifles, handguns, black powder arms, bows, treestands and accessories. Complete offerings of name brand camping, climbing and athletic equipment, as well as huge assortments of men's and ladies' outdoor sportswear.See more

  • language https://www.basspro.com

We use cookies to personalize your experience. By continuing to visit this website you agree to our use of cookies

More