Review Time
Bought an item with a orange clearance sticker price for $18.97 after purchasing the item and peeling off the ‘clearance’ sticker I found out the item was cheaper then there ‘sale’ price $12.50 . Making you feel your getting a deal when there jacking up the price! Deceitful practices
Bought an item with a orange clearance sticker price for $18.97 after purchasing the item and peeling off the ‘clearance’ sticker I found out the item was cheaper then there ‘sale’ price $12.50 . Making you feel your getting a deal when there jacking up the price! Deceitful practices
I Tried to return a bow that was opened out of the box and never used and the store manager (John) at bass pro shop in Atlantic city NJ says that they cannot refund or exchange a bow. There is not 1 sign posted in the store or on the internet return policy that says an open box Bow cannot be returned. The manager John, spent about 15mins on the internet trying to find why bass pro can't take a bow back, and couldn't find anything saying that they couldn't. HE WAS MAKING FALSE EXCUSES why he cant refund a bow. This A hole manager was rude. And had no knowledge of basspro shops return policy. The only statement on the return policy about bows is if they are refurbished they will not refund it. This A hole manager tried saying that an open box bow is the same category as refurbished.I asked him to explain the meaning of refurbished vs new and he couldn't answer. I drove 4 hours and spent $100 in gas knowing that I should have been able to return a bow after reading the return policy only for the manager (John) to tell me there's nothing he can do with an open box. Unprofessional,no knowledge of the return policy, and rude. Only words he knew was he can't help me/sorry/have a good day. Friends and family will never shop at basspro again after this manager cost me and my family $100 in gas and a $400 bow that can't be returned.If my situation was resolved I'd consider it!
I Tried to return a bow that was opened out of the box and never used and the store manager (John) at bass pro shop in Atlantic city NJ says that they cannot refund or exchange a bow. There is not 1 sign posted in the store or on the internet return policy that says an open box Bow cannot be returned. The manager John, spent about 15mins on the internet trying to find why bass pro can't take a bow back, and couldn't find anything saying that they couldn't. HE WAS MAKING FALSE EXCUSES why he cant refund a bow. This A hole manager was rude. And had no knowledge of basspro shops return policy. The only statement on the return policy about bows is if they are refurbished they will not refund it. This A hole manager tried saying that an open box bow is the same category as refurbished.I asked him to explain the meaning of refurbished vs new and he couldn't answer. I drove 4 hours and spent $100 in gas knowing that I should have been able to return a bow after reading the return policy only for the manager (John) to tell me there's nothing he can do with an open box. Unprofessional,no knowledge of the return policy, and rude. Only words he knew was he can't help me/sorry/have a good day. Friends and family will never shop at basspro again after this manager cost me and my family $100 in gas and a $400 bow that can't be returned.If my situation was resolved I'd consider it!
The worst online order process. Iplaced an order for TMS-F70H on July29 for store pickup at 12:30pm. Had not received a order confirmation so I decide to call the store they confirmedmy order. when I arrived they did not have it so they shipped. it's August 6 and still have not received my item. And today I Placed another order forSSVI5500701 MH at 3:17pm for store pickup. decided to call the store again because I hadn't received a confirmation on my order. I was told the receiving person was gone for the day and it wouldn't be confirmed until tomorrow. When I requested to cancel I was told that all online orders are processed by corporate and I would have to call them. Otherwise once the order was confirmed for pick up I would have to go in person to cancel. I ended up going into the store to purchase the item, rest assured I will never purchase on their website again.
The worst online order process. Iplaced an order for TMS-F70H on July29 for store pickup at 12:30pm. Had not received a order confirmation so I decide to call the store they confirmedmy order. when I arrived they did not have it so they shipped. it's August 6 and still have not received my item. And today I Placed another order forSSVI5500701 MH at 3:17pm for store pickup. decided to call the store again because I hadn't received a confirmation on my order. I was told the receiving person was gone for the day and it wouldn't be confirmed until tomorrow. When I requested to cancel I was told that all online orders are processed by corporate and I would have to call them. Otherwise once the order was confirmed for pick up I would have to go in person to cancel. I ended up going into the store to purchase the item, rest assured I will never purchase on their website again.
Other than automated emails, there has no communication on my order. So when I called to cancel the order, I was told that the order had shipped. Still no tracking. Its like if you order, you're committed to the order whether or not they can prove that they shipped it. AVOID
Other than automated emails, there has no communication on my order. So when I called to cancel the order, I was told that the order had shipped. Still no tracking. Its like if you order, you're committed to the order whether or not they can prove that they shipped it. AVOID
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