Review Time
I've been a Battle Beaver Customs customer for about 5 years. I've also bought 3 controllers from them in the past (2 PS4, 1 PS5). Years ago, the PS4 controllers I bought for them were durable and they lasted a while before the functionalities stopped. I didn't have a concern with that as that is general wear and tear.However, and more recently, I purchased a PS5 modded controller by this company, and this where I've had major issues with the company. I fully decked out my controller, costing me almost £400 including shipping to the UK et cetera. After receiving the controller, the thumbsticks felt very tight so I returned them, within a week, to get them changed. I had to pay for shipping and for the thumbstick replacement. A few weeks later, the controller was returned to me. The controller I received had even more problems than before. The R1 Smart Trigger wouldn't work and it was very frustrating to experience this. Even worse, when I emailed customer service they said I had to once again pay Battle Beaver Customs (BBC) for repair fees and shipping costs etc. This is totally unacceptable as BBC returned me a damaged controller. Anyway, I want my controller to be functioning, otherwise I bought a controller of such monetary value for no reason. So I agreed to paying once again. When they received my email, they said through their testing they found further problems with the controller and asked me if I wanted those repaired, I'll have to pay further. The problem they found was with the thumbstick. This is what I sent to them previously to have repaired but according to their testing it was malfunctioning again so I had to pay them again to redo a job they should have done properly in the first place! Anyway, after robbing me off so much money. They returned my controller, I once again had to pay all the shipping fees there and back. The controller returned and within half an hour the R1 button stops functioning AGAIN! Extremely frustrated, I sent a polite but respectful complaint in addressing my issues. After a week, I've not had a reply from Battle Beaver Customs and this is revolting service.I have always praised BBC for their PS4 controllers but this is almost like a totally new company. All of a sudden, they have gained recognition and are providing sponsorship to popular gamers and their real customers don't matter to them anymore. It's become a money stealing scheme. I've now spent £600+ on the controller, repairs and all the numerous shipping costs and I'm still left with a broken controller. Just a side note, I take care of my controllers very well. I have 2 normal PS5 controllers, and a few PS4 controllers from years ago that still function perfectly well with no damage. I won't be returning and if you're smart, just look and read the reviews before purchasing from this company. Don't let them rob your money!
I was excited to purchase one of these controllers for the back finger button triggers for FPS shooters. After spending about $200 I received the controller 3 months later. This was strike one for the company. Strike two came after having the controller for one week the back button trigger malfunctioned and was inoperable. They paid for a return envelope and I shipped the controller back within a month or so I was sent another controller that was functioning. Then about 2 weeks later or less the same issue occurred again. The back button trigger was malfunctioned. I requested another return envelope to send the controller back and was told that I had to pay for it myself because they only offered one time postage. So I sent the controller back and once they received the item they told me that I had to pay for this repair out of pocket. After spending $200 for the controller and only getting about 2 weeks worth of use out of it I was highly pissed hearing this. They basically told me that their product was very delicate and that I was responsible for any repairs after the first one. Although this controller seem to be faulty. I have earned Gaming System since the mid 80s and have never had an issue with one. Maybe I'm lucky in that way but two weeks is a joke. They have horrible customer service and it was very difficult to communicate with this company. I left numerous messages and until I called and was very forceful and speaking to management this was the only way that I could actually talk to someone about my issue. Do not waste your money with this company you will definitely regret it. I should have went with Scuf from the beginning but I was Bamboozled by these people. To add a cherry on top of this shitshow The company still has my controller and did not send it back to me once they told me they would not repair it without my payment.
I paid $360 for a top level custom ps5 controller. Everything worked as I expected except one, it wouldn't connect via Bluetooth to my PC no matter what I did. 2. I kept my hands clean every time, but didn't take long to start having buttons sticking and not working correctly. They had cleaning services I could pay for when I ordered it but now they dont offer it. I cant find anybody that has the skills where I could pay to have it carefully cleaned inside. So after about 8 months it's already not a working controller. I tried getting help from Battle Beaver with no luck. I wish I went with Scuf instead. Ill be taking my money to scuf now.
Received my product non-functional after paying additional fees to expedite the order. Forced to request a repair day one, and return the product. After receiving the product back, less than a month later it has another failed component and they claim I am no longer covered by warranty despite the ludicrous circumstances. At no point was I in any way compensated for this runaround. I will now be voiding any future repairs from their apparently incapable technicians and taking it to local electronics repair people who take pride in their work.If you're looking for a rear-input custom controller, seek another provider, the product, quality assurance, and customer support at Battle Beaver Customs are all entirely incompetent.
Awful company please read the reviews as I didn’t! My son ordered one back in November and we didn’t receive it until March. It is now broken. It doesn’t work and the company say it is out of warranty. We therefore have to pay for this to be repaired and shipped to America and back! Which of course we won’t bother doing as it’ll cost too much. Please do not buy from this company- what an absolutely waste of money.
Battlebeaver is the WORST online shopping experience that I've ever had. Ordered my controller over 3 months ago and still haven't received my product and they DO NOT RESPOND to emails. So I've just spent money for a product that I have yet to receive after 3 months! Would be really grateful if anyone can provide me with the number of a lawyer or information on whether or not I have a lawsuit! Any 5 star review you see for this company or product is a lie!
I had an amazing experience with battlebeaver after having a horrible experience with another company within the same industry. Everything went well and I got my controller in the exact same time they said I would get it. They would also respond to every inquiry I had in a timely manner.
So I found and ordered a battlebeaver, waited the 10 to 12 weeks, used it for about 2-3 months and stick drift, back button stopped working, trigger was getting stuck and not working properly. Sent the controller back paid to have it fixed as well as upgraded... waited another 10-12 weeks, recieved my controller and not a month later... stick drift.. $420 into a DS4 about 24 weeks of waiting, used it for probably 12-16 weeks and its garbage...DO NOT WASTE YOUR MONEY
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Here at Battle Beaver Customs, we focus on improving our customer's gaming experience through custom video game controllers for PC, PlayStation 5, PlayStation 4, & Xbox Series X.
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