Review Time
Controller lastet no longer than 6 months with completely normal use and never even dropped it ones. I chose a medium tension joystick, now it makes creaking sounds and my aim is randomly lagging upwards. Clearly a faulty part installed and I need to pay all the costs of the repair because the warranty is out. They are taking no responsibilities of their wrong doings. Edit: On their own site they are chosing themself which reviews should be posted!!!!!! That is evil
I ordered a custom controller from Battle Beaver in June 2025. Unfortunately, I never received the order.According to the tracking information, the package was returned and the delivery was never completed.I contacted customer support multiple times asking for a refund, but the only response I received was an offer for a 50% discount code instead of a proper resolution.After many months, the issue is still unresolved and I am still waiting for a refund for an order that was never delivered.
Waited 10 weeks for my Xbox controller to come in. When it arrived my left stick wasn't responding at all and it had insane stick drift. Customer support was lack luster and unhelpful. I still have my broken controller in my drawer
I bought 2 controllers from BB for each of them the same problem after a few months only the right paddle (for slide) simply no longer works, obviously no guarantee on that I strongly advise you not to buy this controller, you should rather go towards mass distribution controllers like the dual sense edge or the vitrix.
Dont be deceived by all the 5 star reviews on their website. Come here to see. They hide all their 1 star reviews amongst thousands of other good ones on their official site with a poor filter. They make most of their income off repairs and do nothing to fix those issues permanently. They know their warranty is bull too. Sony is also a dog company too with all their restrictions and liscensing for their terrible plastic products so Ill give em the benefit of the doubt and say BB can probably only do so much. I also can say I enjoyed the controller throughout a year and a half as it never got stick drift and no buttons failed. However all the positives of the controller become null and void with the button placements which are a pain. That is the main issue in my eyes. A good 3/4s of people are going to pick the wrong placement that doesnt match there hand size and they dont have a chart/guide that helps you. This is the deal breaker for me and ruined part of my experience throughout the year and a half I had the controller as my fingertips went wayy past the buttons and caused alot of arthritis inducing discomfort yay. So thus their making even more money off people sending their controllers back in to be retweaked. I didnt do that, am sure as hell not, and not going through the reship process by paying $100+ to redrill some holes in a shell and I dont even know if it will come back my placement size. Ive even heard people had to send em back in twice to re-tweak because they didnt get the back buttons exactly right. Their chargers also should be 4ft instead of 3ft that extra edge would be cool, as I yanked the controller out of my usb ports so many times trying to stretch my arms into the air between games.
First Xbox controller I got from them was great and is probably the best controller I will ever own.The second controller I got from them was a PS5 controller which seems ok, but I have no experience with these and the right thumbstick is definitely looser than the left.The third Xbox controller I bought from them had a completely faulty right thumbstick. I could literally get my reticle to move right by pushing the thumbstick left.Even as a repeat customer, I had to pay $15 to ship the controller back to them, after which they only refunded me about 75% of the purchase price despite the fact the controller they shipped me was broken and clearly not built from a new OEM controller.Won’t buy from them again.
After 8 months of using the controller, the R1 trigger no longer responded. This famous “mouse-click” technology doesn't work when I hold down the button. Which is very annoying for Call of Duty. The only response I got from the service department was that the product was no longer under warranty, and all costs would have to be support by the customer. We are talking about 100 dollars for ship and repair.
I purchased a controller for €360 from Battle Beaver and was shocked by the poor quality of the product. The front and back don’t fit together properly, there’s a creaking noise, and it feels like a screw is missing. When I contacted customer service, they told me this was “within the range of acceptance” and not a reason for a return. This is absolutely unacceptable for the price.To make matters worse, I’m expected to pay €50 for return shipping to New York, despite receiving a clearly defective product. I’ve bought several controllers from Battle Beaver before, and almost all of them had to be sent back for repairs after some time. But being asked to accept a defective product right from the start is a new low. For this price, I should be able to expect quality. I’m very disappointed and cannot recommend this store.
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Here at Battle Beaver Customs, we focus on improving our customer's gaming experience through custom video game controllers for PC, PlayStation 5, PlayStation 4, & Xbox Series X.
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